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AVG TOP 5 weekly issues - July 22, 2011

by Zbynek_AVG AVG Staff / July 21, 2011 9:08 PM PDT
** General update error **

A few users reported general error during AVG update in this week. Although a cause of the issue varies across the individual cases, the AVG repair installation will rectify the problem in most cases. More information about AVG repair installation procedure can be found in these FAQ articles:
AVG Free Edition: FAQ 3003
AVG commercial version: FAQ 3251
In case the issue is not rectified, please contact AVG technical support; AVG update log will be requested for detailed analysis.


** Enumerating Virus Vault items failed **

AVG Free Forum users cooperated on analysis of Virus Vault accessing problem in the past week. Our developers were able to pinpoint cause of this issue. A fix will be released with one of the upcoming AVG program updates.
Second temporary solution is described in this AVG Free Forum post. In case the issue is not rectified by this temporary solution, please post a comment in the abovementioned AVG Free Forum thread or contact AVG technical support.


** How to revert unwanted changes done by AVG PC Tuneup? **

AVG PC Tuneup is powerful optimizing tool. Unfortunately, it may happen that some changes of the system configuration do not quite suit your needs. If using AVG PC Tuneup resulted in unwanted system behavior, you can easily revert any of the taken changes using the Rescue Center as described in this FAQ article.


** Multimi (Beta) has been released **

MultiMi is a cool new free desktop app that makes sharing and socializing across your email accounts and social networks a breeze. Chat, swap photos, update your status, check your inboxes and calendar... all in one safe place.. More information about the product can be found on www.multimi.com


** AVG update error on 64-bit systems **

Several AVG Free Forum visitors reported non-functional update process on their 64-bit systems. The update process seemingly stalls when analyzing downloaded update files. Based on the so far provided diagnostic data, the update installation process is "correctly" closed (prematurely). The issue may well be caused by a software conflict or possibly by a hidden infection. Unfortunately, we were not able to induce the issue in our environment so far.
Should you meet similar update issue, please contact AVG technical support or alternatively provide forum moderators with all needed information as described in this forum thread.


Find more interesting articles at AVG Blogs.
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