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AVG TOP 5 weekly issues - April 6, 2012

by JiriF_AVG AVG Staff / April 5, 2012 11:16 PM PDT
** AVG 2012 update/installation freezing **

Several AVG users contacted us in AVG forums and via other support channels, reporting AVG update or installation process freeze. Quick analysis of the issue revealed, that root security certificates of those users were not updated properly. On modern operating systems (Windows Vista and newer), this should be done automatically in background by the system when needed, however the certificate update requires fully functional Internet connection. Please proceed as indicated in one of the following FAQ articles:
AVG Free Edition
AVG paid for versions
Should the issue persist, please contact AVG technical support or describe the issue in AVG Forums.


** Trojan horse infection **

AVG Forums visitors reported a couple of Trojan horse infections which appeared to be difficult to remove. Should you face any trouble removing an infection detected by AVG, please check this AVG Forums thread for some tips on how to remove infections. An infection is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
If the infection is still coming back, it could be accompanied by an undetected rootkit. We recommend scanning your computer using updated AVG Rescue CD in such case. AVG Rescue CD is able to remove known rootkits easily.
Please do not hesitate contacting AVG technical support should you require assistance with infection removal.


** AVG 2012 Service Pack 1 **

We have notified you about major AVG 2012 program update, the Service Pack 1, in our previous feedback update. As the program update is not available to be installed via the update feature of your AVG client programs, the only option is running the "Repair installation" using the most recent installation package as described in of the following FAQ articles (follow the procedure number 2, not the "Control Panel" avenue):
AVG Free Edition
AVG paid for versions
More information about AVG 2012 Service Pack 1 can be found in these forum posts:
AVG Free Edition
AVG paid for versions


** False positive alarms **

We noticed a couple of false positive alarms reported on forums in the past week. Anti-virus may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. This situation happens from time to time with every anti-virus software. Even though AVG implements advanced anti-false mechanisms to minimize risk of false alarms, the situation may occur anyway. If you suspect an application has been detected incorrectly, please submit the respective file to our virus analysts. There are two options how to proceed:
A) Sending via web page http://samplesubmit.avg.com. Please note there is no feedback provided to sender in this case.
B) Sending via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result.
More information about false positive alarms is available in the above linked AVG Forums article.


** Product feedback wanted **

AVG users sometimes do post product enhancement proposals at AVG Forums. We invite you to post product feedback directly to product management using this web form. We value all user feedback and implement the most wanted features in our following product versions whenever possible. Feel free to comment the recent changes introduced with AVG 2012 Service Pack 1.


Find more interesting articles at AVG Blogs.
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