Please download Malwarebytes Anti-Malware or alternate download link
* Make sure you are connected to the Internet.
* Double-click on Download_mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
* - Update Malwarebytes' Anti-Malware
* - Launch Malwarebytes' Anti-Malware
* Then click Finish.
* MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
* On the Scanner tab:
* - Make sure the "Perform Quick Acan" option is selected.
* - Then click on the Scan button.
* The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.
* Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* -- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
What does the scanner find?
I think this is where I should start this question. there is no virus it always says that but a lot of times this morning while trying to search for certain things on the web. it say I need teg help if I want these sites to be accepted by the avg.
Infection type virus name PUP potentially harm full programwinfixer.avk
path to file C:/user/hamm/RegCleaner.dill I sent it to be analysis. at one time I was going to try flock as my browser when avg goes to pull up a page it pull up flock browser. altho I have not really tried it yet. my husband says he is sure flock is what made his old computer not work any more. any way when flock page come up at 1st it said a infection and i tried to heal it because I thought it was and important file. the infection said warning found tracking
cookies.2.7 path to file C:/user/hamm/AppData/Roaming
these things keep poping up while on this avg while using IE 7
Infection list
File Name C:/users/hamm/AppData/ Roaming/Microsoft/windows/cookies/hamm@fastclick detected on open
2File Name C:users/hammAppData/Roaming/Microsoft/windows/cookies/hamm@double(1)txt
thread name found tracking cookies double click detected on open
then I started a scan And it said File HKU/S-5-21-2221848310-463687312868132636-1000/SOFTwa... Result/infection FOUND ad Rogue Suspect it has four thing in the vault not sure if you want me to write them down or not. if you do let me know and I well try to copy every letter and number right like I did above. after the scan even the 4 items in the vault said they had no virus that the computer was virus free every two or three pages things begin to pop up saying found threat with click ignore remove I don't want want to delete because I think it is and important file. I have to keep clicking ignore to even keep typing on this page. this is a hp computer with windows vista and I know very little about computer. if you need any more computer information or if I need to type you what is being healed in my virus vault just let me know and I well do it.
thanks sham1313
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