Hello austin0,

could you please check web form at http://www.avg.com/ww-en/license-retrieval to get your latest license number?

If the situation still persists, please provide us with email identifier of the communication with our technical support (should be part of the initial auto-response email). Or open my CNET profile and send me some of your identifier used in the purchase registration in AVG system or part of the license number.

Thank you