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AVG forum: TOP 5 weekly issues - August 9, 2013

by Jan_AVG AVG Staff / August 8, 2013 11:37 PM PDT
** AVG Anti-Theft service **

The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is possible to remotely Locate, Wipe, Shout or Lock your device through the Remote Management web interface then.


** False positive alarms **

We noticed a couple of false positive alarms reported on forums in the past week. Any AntiVirus software may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file.


** AVG Firewall is missing **

AVG 2013 users are often confused why Firewall shows the ACTIVATE NOW status (screenshot).
We would like to let you know that this is not an error message but information that another layer of protection is available. It is displayed only in the AVG AntiVirus and AVG Free editions because Firewall is part of AVG Internet Security and AVG Premium Security. If you would like to maximize your computer protection and activate Firewall in your AVG just click on the Firewall button and follow displayed instructions.


** VProtect Application **

Please be informed that process vprot.exe (VProtect Application) is legitimate part of the AVG toolbar. We have prepared the What is VProtect Application and vprot.exe article where you can find more information as well as instructions how to fix common issues.


** AVG PC TuneUp 2014 BETA **

We're happy to introduce Beta version of brand new AVG PC TuneUp 2014. Apart from further cleaning definitions improvements we also added two new features. One of them is Duplicate Finder which allows you to search for and delete duplicate files on your hard drive. The other one is Flight Mode. Using the simple switch in application main window you can easily turn off Wifi and Bluetooth connections and thus prolong your battery time. The full list of improvements can be found here.

Visit AVG Beta portal if you are interested in early testing of new version of AVG PC TuneUp 2014 or just want to find out more. Your feedback is valuable to us. Therefore, the most active participants of the test will have a chance to win one of these amazing prizes - iPad Retina and a bunch of Amazon.com vouchers! (Terms & Conditions).

**
If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.
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