Hi Kat, I'd like to help make things right here. Can you email us at email@example.com? Any details you can provide for us, such as the exact app in question, the phone you are using, OS version, etc. as well as the case numbers or tickets from support, will be very helpful. We hope to work with you soon.
Thank you, AVG, for showing me what abhorrent customer service looks like!
I had an app of yours on my old phone that I PAID FOR because I thought, at the time, it was pretty good and the app had a 40% off discount so I was pretty cool with spending some money to upgrade the free app to the pro version. Fast forward a month and I get myself a new phone... And silly me thinks that just like any other app I purchased on my account, it'll download and I'll have no issues. That, obviously, wasn't the case. I contact your customer support and relay the issues I'm having, giving you all details of the problem, relaying purchase amount and how I got a discount through the app, and supply you guys with proof of purchase. A week later, after 3 emails of you guys in terribly broken English sending me "copy paste" instructions on how to redownload the app in varying ways, I have thoroughly determined and shared with your customer service reps that despite having purchased the app, the 'pro version' isn't available for download for me. It just shows up as available for purchase at it full $ amount.
Here is where I finally got upset... When your 4th or 5th response to me was a jumbled mess of an attempt at English and you guys tell me that you are aware of this problem with the app, but there's nothing you can do about it. After the crap you guys had me try, THEN you tell me you're aware of this issue already. THEN you suggest I get a refund and repurchase that full priced app... I repeated that I got it at a discounted price and I wasn't going to spend more money to fix their issue. I even asked if they could just give a CREDIT of some kind or a refund and another discount code so I wasn't forced to pay more. NOPE.
Seriously? So, your customers are responsible for dishing out MORE money to fix YOUR technical problems!?!?
That's it, I'm done. You guys suck. Hopefully others see this and stay the hell away from all of your products.