AVG forum

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avg downloads but won't install

by billyboymitch / April 5, 2011 11:54 AM PDT

I click on download for the free version and save it to my desktop. It downloads a file but when i double click on it it won't finish the install. It opens an AVG box and says it will download/install the needed files but then changes screens and says Please Wait.... It stays at this for a little bit and closes the whole box. It won't finish the download and install, I have tried it 3 days now about 4-6 times each day. Have tried deleting it and redownloading and also tried just running it instead of saving and nothing works.

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avg free 2011 downloads but won't install
by JW2738 / April 5, 2011 1:42 PM PDT

Having same issue. running Windows 7 Pro 64 bit. Tried everything that I can think of but same symptoms as billyboymitch

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Re: avg downloads but won't install
by Ondrej_AVG / April 5, 2011 4:42 PM PDT
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AVG Free Installation Issue
by JW2738 / April 6, 2011 2:49 AM PDT

I was having difficulties installing AVG Free 2011 on my Windows 7 (64 bit) system. It would download but wouldn't install. After reading the various discussions here I discovered the following page http://free.avg.com/ww-en/download.prd-afh which offers several installation files. Here I discovered that the file that is automatically downloaded by clicking the "DOWNLOAD NOW" button for AVG Free 2011 is avg free x86 all 2011 1209a3533.exe which is for a 32 bit platform. This will not install on a 64 bit system. You will find the optional avg free x64 all 2011 1209a3533.exe file also offered on this page and it WILL install on a 64 bit system. If you are having difficulties installing the AVG Free 2011 program on your computer first check to see if you system is 32-bit or 64-bit. If you have a 64-bit system go to the above page and download the correct version for your system.

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RE: AVG Free Installation Issue
by Dusan_AVG / April 6, 2011 3:48 AM PDT

Hello JW2738,

Glad to hear that your installation issues were resolved.
AVG Online installer (Download manager) is supposed to download and run install AVG according to the detected system and chosen components.

AVG x86 package(Or any other 32bit software) should be able to correctly install on x64 systems.

Your issue was most likely linked to online installer and therefore it was resolved by using the full package.

Thank you

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Same problem on XP SP3 fresh install
by Seany1986 / April 6, 2011 4:33 AM PDT

Im having the same problem, AVG loader comes up, waits a few minutes, then exits. Have you come up with a solution to this yet, JW27's obviously doesnt work for me. Ta

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RE: Same problem on XP SP3 fresh install
by Dusan_AVG / April 6, 2011 6:22 AM PDT
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should work
by billyboymitch / April 6, 2011 5:07 AM PDT

Thank you for your response, I will try that tonight, it sounds like that is probably the answer. Thanks.

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AVG download
by breznahan12 / April 7, 2011 2:12 AM PDT

I have tried both vers but neither would verify. Says I dont have permission to use the file and cant find the path. I dont know what else to do.

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RE: AVG download
by Dusan_AVG / April 7, 2011 7:45 AM PDT
In reply to: AVG download

Hello breznahan12,

Please provide us with outputs and log files as described in my post above.

Thank you

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