Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

AVG detects my software as false positive

Apr 4, 2011 6:34AM PDT

Hello,

We are developers of SRS software (SimlockRemoteServer) and we had some customers complain about AVG detecting trojans in our software which is complete nonsense.

AVG seems to be only virus scanner that is doing this at the moment and for this we are forced to advise all our customer to use other virus scanners such as avast.

I think it is very weird to say the least that AVG doesn't have any options to report false positives for developers (or well I haven't found it). So I will do it here as I saw AVG staff is actually replying here.

I tried contacting AVG via email also and no replies at all in more then 5 days (again not very professional).

Now for the software:
http://www.unlocksamsungonline.com/files/srs-setup.exe
http://www.unlocksamsungonline.eu/files/srs-setup.exe

(both exactly same file). Check for yourself and please remove this false positive ASAP.

Regards,

Discussion is locked

- Collapse -
Re: AVG detects my software as false positive
Apr 4, 2011 4:26PM PDT

Hello Salami1_1,

I have passed detected sample (as Trojan horse Dropper.Generic3.ZEM) to our virus specialists for closer analysis.

In the meantime, can you please open my CNET profile and send me an email with some identifier from your communication with our AVG support? (or just used email address so I can look up it in our emailing system)

Thank you

- Collapse -
Re: AVG detects my software as false positive
Apr 4, 2011 4:39PM PDT

Hello Salami1_1,

Unfortunately, the current virus database version may detect the mentioned virus on some legitimate applications. We can confirm that it is a false alarm. We would like to inform you that the false positive will be removed in the next Definitions update (1498/3551, in a few hours). Please update your AVG and if a new Definitions update was downloaded, check whether the file is still detected.

Thank you

- Collapse -
thanks
Apr 5, 2011 4:12AM PDT
- Collapse -
Re: Thanks
Apr 5, 2011 4:33PM PDT

Hello Salami1_1,

I will check this new support form at freeavg.com for any issues in communication matrix.

Else as paid customer, you can use global technical channel through this webform.

In case of any other false positive detection or infection suspicion, you can send the sample to address virus@avg.com or use our web portal.

Thank you