General discussion

AVG Anti-Virus Free Edition 2011 installation error

I had AVG 9.0 before I installed the 2011 edition. however, the 9.0 edition disappeared after I started installing 2011 edition. I also could not install 2011 edition. It showed me that it had error like this:

setup error
Error code: 0xC0070643
Error message:General internal error.
Additional MESSAGE: MSI Engine: Failed to install the product.
Context: AVG product installation

how can I fix this problem.could someone please help? Thank you so much.

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Comments
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Same problem here

I have the same problem with a 5 paid-license version of AVG Home 2011. It fails with the same symptoms on TWO computers. I won't attempt installation on any more until the issue is resolved because I lose the prior installation, leaving the machines unprotected.

AVG must know about this since I've seen this problem described by many people on several bulletin boards.

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Paid user
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0xC0070643
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Installation log files, thanks

=.\stub.exe
AFW=afw
AV=av
AVF=avf
AVF.FileListName=avgdm90_files_avf_0851.lst
AVF.KeysURL1=http://stubfree.avg.com/softw/90free/stub/avgdm90_cnetfree_keys.dat
AVF.KeysURL2=http://bguru.avg.cz/softw/90free/stub/avgdm90_cnetfree_keys.dat
AVF.MarketingURL1=http://download.avg.com/filedir/dm/dm_marketing_message-$(@HttpHdr_Lng).html
AVF.MarketingURL2=http://download.avg.com/filedir/dm/dm_marketing_message-$(@HttpHdr_Lng).html
AVF.ProductConfigFileName=avgdm90_avf_0851.conf
AVF.SignatureUpdateCTFURL1=http://guru.avg.com/softw/90free/update/avg9infoavi.ctf
AVF.SignatureUpdateCTFURL2=http://bguru.avg.cz/softw/90free/update/avg9infoavi.ctf
AVF.iaviFileName=u9iavi3098eg.bin
AVF.ichjwFileName=u9ichjw4qt.bin
AppPath=C:\Users\windy\AppData\Local\Temp\7zSAC32.tmp
AvgStubConnectivityCheckStepConfigureDone=1
CfgFilePath=C:\Users\windy\AppData\Local\Temp\7zSAC32.tmp\config.txt
ConnectitivityCheckDone=1
CurrentStubVersion=117
EnsureKeysStepDone=1
FileListFilePath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager
FileListName=
HaveKeysFile=1
HaveMarketingConfig=0
HaveMarketingPlugin=0
HavePlugin=0
HaveProductConfigurations=AV;AFW;IS;AVF;SALS;
HaveUpdate=1
IS=is
KeysFilePath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\keys.dat
LANGID=0x0409
LanguageRestrictTo=CZ;DA;FR;GE;HU;ID;IN;IT;JP;KO;MS;NL;PB;PL;PT;RU;SC;SK;SP;TR;US;ZH;ZT
LicenseType=F
MarketingID=cnet
MarketingPluginFileName=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\mplugin.pack
OSCheckHandler=Home
PackagesPath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\packages
PluginFileName=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\plugin.pack
ProductConfigFileName=
ProductConfigFilePath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager
ProductID=AVF
SALS=lsf
STBContactURL1=http://stub.avg.com/softw/dm20/dmconf.stb
STBContactURL2=http://backup.avg.cz/softw/dm20/dmconf.stb
SelectedLanguage=us
SetupTemporaryPath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\packages\setup
StubUpdateHash=FFF856F5408907629C693632945F9979
StubUpdateURL1=http://stub.avg.com/softw/dm20/avgdm90_update_0117.pack
StubUpdateURL2=http://backup.avg.cz/softw/dm20/avgdm90_update_0117.pack
StubVersion=115
TemporaryPath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager
UpdatePackFilePath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\update.pack
UpdateTempPath=C:\Users\windy\AppData\Local\Temp\AVGDownloadManager\update
afwURL1=http://stub.avg.com/softw/90/stub/
afwURL2=http://backup.avg.cz/softw/90/stub/
avURL1=http://stub.avg.com/softw/90/stub/
avURL2=http://backup.avg.cz/softw/90/stub/
avfURL1=http://stubfree.avg.com/softw/90free/stub/
avfURL2=http://bguru.avg.cz/softw/90free/stub/
isURL1=http://stub.avg.com/softw/90/stub/
isURL2=http://backup.avg.cz/softw/90/stub/
lsfURL1=http://stubsals.avg.com/softw/fpl90/stub/
lsfURL2=http://bguru.avg.cz/softw/fpl90/stub/

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Never mind!!

After I installed "AVG2011remover_en.exe" to remove the existing AVG,the installation worked just fine.I love this software. It helped me fix many errors in my computer.Thanks AVG.

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