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AVG 9 Causing problems with deleting folders

by Luxury1 / November 9, 2009 12:59 PM PST

After installing AVG 9 yesterday, I noticed immediately that I could not delete any folders on my computer (by hitting delete on keyboard). Furthermore I was having a problem with 'right click'. If I right clicked on a folder, I would get an explorer error message and everything would close. I verified it was AVG by running ShellXView and disabling AVG Shell Extension. After disabling I could right click ... and I could delete a folder.
I run Windows XP ... any suggestions?

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RE: AVG 9 Causing problems with deleting folders
by Ondrej_AVG / November 9, 2009 5:14 PM PST

Hi,
we would like to ask you to send us "explorer.exe" process dump from WinDBG utility by following the next steps for proper analysis of described issue:
- Download the application from the following link:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

- Install WinDBG and run it.
- Go to File menu -> Attach to a Process (F6 key), find and select
"explorer.exe" process you need to log (*.*) and confirm. Start by F5 key.
- Induce the issue (crash).
- When there is any error, the process should be interrupted and it
should be possible to type in debugger panel. Type the following
command in command line (one-line textbox in Command window):

.dump /ma c:\mem.dmp (including a DOT on the beginning of this line)

- Generated c:\mem.dmp file pack to .zip or .rar archive with unique name and upload the file to our FTP server, as described in the
FAQ section of our website:
http://www.avg.com/faq?num=1224

Please inform us about the filename when uploaded.

Thank you for your cooperation.

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Re: AVG 9 Causing problems with deleting folders
by Luxury1 / November 9, 2009 11:43 PM PST

I have uploaded the zip file named my email address. Do I need to use the contact form or is it ok just to tell you here?

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Re: Re: AVG 9 Causing problems with deleting folders
by Ondrej_AVG / November 10, 2009 2:36 PM PST

Hi,
thank you for the dump, it was already pre-analyzed and point very probably to the same issue with "BrfExt.dll" library like this thread at AVG Free Forum - http://forums.avg.com/cz-en/avg-free-forum?sec=thread&act=show&id=25977#post_25977

The user solved it by update of "BrfExt.dll" library (or disable).

I will pass this info to developers for closer analysis and add possible known conflict with some version of mentioned library.

Thank you for your cooperation.

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Formating & initializing problem
by JeffreyGNolan / January 6, 2010 8:30 AM PST

I've had a related problem: unable to format or initialize external hard drives. Anyone else?

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Re: Formating & initializing problem
by Ondrej_AVG / January 6, 2010 8:22 PM PST
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THANKS - disk formatting fix worked.
by JeffreyGNolan / January 6, 2010 9:01 PM PST

Thanks - that was also my post and the procedure provided by Dusan_AVG worked. I am now able to format external drives.

As I indicated in my reply to that post, I am still unable to initialize a new GTech G 1T external drive that come formatted for Mac. The XP Disk Management/Right Click/Initialize command does not appear on the menu. Any thoughts on that?

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