Avast & AVG forum

General discussion

AVG 9.0 Free install not recognizing internet connection

by mweist / December 12, 2009 1:48 AM PST

I'm running Windows XP with MS IE 8 and every time I try to install the AVG Free 9.0 program, it says it can not detect my internet connection, even though all my other internet-based programs are running fine (including downloading the avg software from the cnet site). Any ideas what is causing the problem? Thanks, Mike W.

Discussion is locked
You are posting a reply to: AVG 9.0 Free install not recognizing internet connection
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: AVG 9.0 Free install not recognizing internet connection
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Full installation file
by Dusan_AVG / December 12, 2009 4:21 AM PST
Collapse -
can't access full installation file
by faerseraph / December 15, 2009 10:19 AM PST
In reply to: Full installation file

I tried the link with both IE and Google Chrome browsers, but I'm unable to access them. Maybe my computer's security levels are so out-of-date I can't access the site? (I can't get to microsoft.com, etc. most likely for this reason)

..that's why I'm trying to download the anti-virus software! Please help.

Collapse -
Re: can't access full installation file
by Ondrej_AVG / December 15, 2009 5:43 PM PST
Collapse -
Or do it on another machine ...
by Kees Bakker / December 15, 2009 5:48 PM PST
Collapse -
got it, thanks!
by faerseraph / December 16, 2009 2:25 PM PST

I ended up being able to use the link the AVG staffer gave me.

I was also able to figure out how to flush my DNS cache to allow me to access sites like microsoft.com, etc.

I will def keep your suggestion if my computer ever gets too disastrous! Thank you.

Collapse -
AVG 9 Free is screwing up the Ethernet stack
by Jeffin90620 / December 16, 2009 2:01 PM PST

Along with many other people, I use DVArchive on my PC in concert with my ReplayTV DVR.

DVArchive can move shows from the DVR to my computer for archiving, or stream shows to my computer to watch.

With AVG V8, this wasn't a problem. However, with V9, the Ethernet stack on the PC is corrupted over the course of a few minutes and will not work until the computer is rebooted.

I suspect that this is related to the problem you are seeing and is probably the result of moving huge files over the network.

Collapse -
AVG Free 9 does not install on windows xp pro
by cmdigitalmedia / January 9, 2010 8:16 PM PST

In the past two weeks I ended up somehow with a virus. I had avg 8 at the time. I tried to get rid of it with avg to no avail. I did manage to reset the computer before it happened and uninstalled some newer programs and it works fine now.

However, I decided to upgrade AVG... but have been trying for two weeks to upgrade to free 9, and it will not install. I keep getting the same error message over and over.

Something about MSVC Redistributable error.... ??
I have tried multiple times and it gets to where it installs 3rd party applications and then it just dies... what is going on? Do I need to quit using AVG? I have used AVG and recommended it to 100s of friends, family, clients, and yet... I am beginning to have doubts..


Collapse -
by Dusan_AVG / January 9, 2010 10:15 PM PST
Collapse -
Possibly related problem
by Jeffin90620 / January 10, 2010 2:55 AM PST
In reply to: Updgrade


Is AVG aware of the problem regarding home networks that popped up with V9?

I and many other people have lost the ability to transfer large files (more than a few hundred megabytes). The transfer starts and fails, at which time the computer cannot use the network (even to connect to the router). If we terminate AVG9, the problem does not occur, and it did not happen with V8.



Collapse -
Re: Possibly related problem
by Ondrej_AVG / January 10, 2010 5:15 PM PST


which AVG components did you disable to solve the issue? Was it LinkScanner?

Have you checked the situation when "AVG Network Redirector" driver in Device Manager (show hidden devices -> in "Non-plug and play drivers") is disabled?

Please be informed that known issues with this driver will be solved in next cumulative program update.


Collapse -
Here's what works
by Jeffin90620 / January 11, 2010 1:23 AM PST
Collapse -
didn't make any difference..
by cmdigitalmedia / January 10, 2010 6:55 PM PST
In reply to: Updgrade

I went thru all the steps you indicated three times. I downloaded the file from the AVG link you indicated.

I even downloaded the 'error' fix that was supposed to be on my computer (The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'vcredist.msi' in the box below.) Really? And where pray tell do I find that?

I still get the error: MSVC Redistributables installation failed. Installation of AVG can not continue.

Sounds to me like part of the program in the AVG 9 Free edition is missing, and rather than fix it, the user is supposed to fix it themselves. I realize its free and we get what we pay for, but there are multiple logs, blogs, forums about this error and AVG has never been this difficult before.

I thought about downloading the paid version, but then figured if I cannot even get the free version to install, why should I pay for something that likely won't install \either.

I guess the SOLUTION is to download Norton or some other program and quit using and recommending AVG?

Collapse -
MSVC redist error
by Dusan_AVG / January 11, 2010 7:11 AM PST
Collapse -
yeah, you are really not getting it...
by cmdigitalmedia / January 11, 2010 5:09 PM PST
In reply to: MSVC redist error

I tried yesterday, and again today to go to MS and download, the MSVC thing and it cannot find the necessary code on my computer. I do not have Microsoft Visual C++ 2005 on my computer, because hello there is a newer version, and why AVG would choose to update their software using old formats is beyond me.

I have never had any trouble with any other versions of AVG ever. I am talking going back at least five years, maybe further, on at least 15 different computers. As I am sure you are aware, somehow even web designers get asked to fix people's computer problems.

I have always recommended AVG, but when multiple people are having this same problem, (look it up on google) then perhaps AVG should address this concern instead of assuming we aren't following the steps and repeat the same information on multiple days.

No matter how many times you repeat the information, the issue is still going to remain. I am disappointed that I attempted to upgrade AVG to the newer install because the previous version is working fine on my other computers. I guess this computer is going to get Avast or Norton because my questions are not being answered.

Collapse -
Dusan's suggestion works
by akadean2 / February 11, 2010 3:33 PM PST

Believe me, I share your frustration. This AVG upgrade has been EXTREMELY difficult and time consuming. However, Dusan's suggestion does work to get past the "MSVC Redistributables installation failed" error. The trick is to follow the link to http://free.avg.com/ww-en/224793.num-2667#num-2667 that he posted on 1/11/10 and go to the third bullet from the bottom. I put the MS-DOS batch file from that *.zip file in a new folder with just the 9.0 installation file. Running the batch file installs 9.0 with a "NO_VC_REDIST" option. From everything I can see, it appears to have installed correctly and completely. Not sure why this one had to be so annoying, but that work-around will get the job done.

Collapse -
AVG install is unable to detect my internet connection
by cbyrnside / August 10, 2010 3:04 AM PDT

I have downloaded AVG, but when i try to finish the install it is unable to detect a working internet connection. I have win XP and when it gives this error i am able to access internet with no problems. Mozilla Firefox will not load any AVG page it says it can not be displayed.

Collapse -
Full file.
by Dusan_AVG / August 10, 2010 7:59 AM PDT
Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?