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General discussion

AVG 2011 Update - AVGIDSH.SYS Crash on reboot

Dec 28, 2010 2:05AM PST

This morning AVG update prompted for a reboot today on my HP xw4400 XP Pro SP3 box. During boot XP seems to hang and reboot (infinitely) on AVGIDSH.SYS. Anyone else seeing this? I don't have system recovery so I'm going to try to make a bootable CD and rename this SYS file to see if I can get past it. Anyone have any ideas / recommendations?

Nathan Smith

Discussion is locked

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More info on problem
Dec 28, 2010 4:56AM PST

To clarify, the last file loaded is AVGIDSEH.SYS. It may actually be the file after that that is the problem. Can anyone tell me what file is loaded after AVGIDSEH.SYS on their system? Gives me something else to look at. I really don't want to re-install windows on this PC.

Thanks in advance.
Nathan Smith

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Re: More info
Dec 28, 2010 2:45PM PST

Hello Nathan,

from my personal experiences of last reports about AVGIDSEH.SYS, the culprit is with a driver (or process) after, which will be never showed. I have few confirmations the hard drive check (checkdisk) from Windows XP Recovery Console has solved the issue.

Could you please check the affected hard drive?

Thank you

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Check disk
Dec 28, 2010 7:00PM PST

I ran a check using WinPE and a utility on the "Ultamate Boot CD". The one utility indicated 2 errors fixed but the system still crashes right after the drivers are loaded. I can't find drivers for the HP XW4400 to use the XP install CD yet to see if I have any other options to recover the system.

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Re: Check disk
Dec 28, 2010 8:08PM PST

Hello Nathan,

if you rename all AVG drivers in *:\Windows\System32\Drivers folder, is the computer start up possible or which driver is showed on the screen now?

You can check Microsoft Windows XP boot troubleshooting or check file C:\Windows\ntbtlog.txt from boot logging procedure.

What is the current situation?

Thank you

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Resolved...
Dec 28, 2010 8:41PM PST

I tried renaming the drivers before. As I did this I never say any drivers past the last one that I renames. This seemed to prove the problem with after the drivers are loaded and are starting to be initialized.

The stop appeared to be due to the BIOS settings changing. At some point during all of the troubleshooting the BIOS setting for the SATA controller got changed. I tried another setting and am up and running again.

Another example of the crappy design of the Windows boot process.

Thanks
Nathan Smith