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General discussion

AVG 2011 Error

Jan 2, 2011 9:42AM PST

Hi

I am receiving an error message as follows when trying to Install it.
Error Code: 0xC0070643
Error Message: General internal error
Additional Message: PrepareDriverfun(storeDriversinfos): Prepare Driver installation Failed (0xe001005Cool

Hopefully someone knows what is wrong.
Thanks
Medicman36

Discussion is locked

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Re: AVG 2011 Error
Jan 2, 2011 2:42PM PST

Hello Medicman36,

please follow completely AVG reinstallation procedure.

Then before new installation open registry editor (menu Start -> Run -> enter "regedit" and confirm OK) and navigate to this key:

HKEY_LOCAL_MACHINE\SOFTWARE

- find key AVG (if exists) and remove it (right-click and choose Delete)

Before AVG installation make sure you have disabled other protection applications, which can block AVG access into registry.

What is the current situation?

Thank you

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Re: AVG 2011
Jan 2, 2011 11:05PM PST

I tried the AVG reinstallation procedure and I still get the same meassage when I try to install it. I can't delete the AVG Key not sure why.

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Deleting key
Jan 3, 2011 12:31AM PST

Hello,

What is the error message displayed when you are trying to delete the key?
Make sure that you are running registry editor with Administrator privileges and that you are logged in with Administrator account.

Try to add following permissions for the AVG key before you delete it:
Right click on AVG key, select permissions, press ADD, type in "EVERYONE", confirm, choose Full control, confirm again.
Choose also Full control for other groups in permission list, confirm again and try to delete the key again.

Thanks

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Deleting key
Jan 3, 2011 12:41AM PST

Hi I manage to delete AVG key by following your steps and I went to install AVG 2011 again and it worked fine. Thanks again for all your help much appreciated.