Avengers blu ray 3D isn't working,why?

Got the Avengers 3D on blu ray today, it loads fine at first. Then it gets stuck, just a black screen, can't seem to make it work, took the blu ray back to the store and got another one, still same problem, what's going on?

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Re: Avengers blu ray 3D isn't working,why?

Hi kit3kat,

Could you post your model number for us?

HD Tech

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model number

it looks like the model number is BD C6900. We tried doing an update yesterday, we started it around 4pm, it still says update on the blu ray player, I'm not sure it's really doing anything, and we can't get it to turn off. Should we just unplug it?

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Re: Avengers blu ray 3D isn't working

Hi kit3kat,

Yes, unfortunately, you should do so, if you haven't already. Generally, we recommend strongly against it as it can cause major problems for a firmware installation. Let us know here of the results of your update.

HD Tech

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