Three or four days ago, maybe even longer, I ran a McAfee FULL scan, and they found 3 files with viruses, and later 6 Trojans. I have a strong hunch all that had something to do with this problem. Previously there were about three .NET framework "versions" or whatever you call them. I've never manually installed one, or even a driver. Saved the "cleanup" post to print out but my printer's not working either, not recognizing the color cartridge, which sometimes happens but eventually fixes itself.
I'd need the printout to follow all the steps, I think. Is your latest link simpler? Other than these two problems, I can use the web just fine. Am I likely to cause further damage?
If you feel I may not be able to do all this, will you give me an opinion on the Asus computer, since my Compaq Presario is 2000 or 2002, and my retired husband is tired of having to carry the heavy tower when it needs repairs. Why do you suppose only one store seems to have it, in SW suburbs of Detroit? Best Buy is the only place I've seen them. Wt. only 17 lbs, you know. I dread having to go to Win 7 and have to learn everything over again,, but this is just driving me nuts. Thanks again.