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Autodownloading giving me problems with EZ antivirus update

by sue_432001us / January 1, 2005 8:16 AM PST

Hello, To whomever can help,
I have 6.2 version of EZ Antivirus 2005, by eTrust. I am trying to update the signature files, but, I can't seem to get the autodownload to operate, when I am online. I uninstalled it and re installed it but, I get a message "autodownload is currently running. Only one instance of autodownload may be run at a time, This instance will now close." The latest file I have is 8250. I have Windows 2000 pro. in my computer. I would like to know if I should try something else? I downloaded the files to the hard drive but I don't know how to download them to work with the antivirus program of the r7 2005 version. I can't seem to get it figured out. Thanks for anyones help.

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EZ Antivirus update
by Marianna Schmudlach / January 1, 2005 9:45 AM PST

how about you navigate to your program folder and direct the downloaded update to the update folder - if it asks you to overwrite the last reference file - say "yes".

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Just a thought
by Bob__B / January 1, 2005 10:09 PM PST

CA has a web site that will test your patience.

Up until a couple of weeks ago I was running 7.0.1 and the auto update feature worked fine.

Then for a week all I got was "your av files are up to date".

Considering that they update almost daily I thought that was nonsense.

If you search around on their site for auto update problems you'll find a ref to a firewall (nope) and a ref to a past auto update that did not finish (stuck) and how to remove some folder to unstick it. (nope)

I finally just upgraded to the newest version (7.0.5) and all is well now.

Perhaps this may help.
http://crm.my-etrust.com/default.asp?appType=BubbleUp&GUID=C0172540A9EF405F832FB37C462E1B85

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