A. My aunt has a Windows 98 HP. And when you try and shut it down after having it on for long hours or even a short time it will not shut down.

You described the problem without details of the process used and end result.

B. we've ran norton everything we try and it says no virus detected.

WARNING: As always, make sure every utility you use is fully updated.

1. First, please read the article concerning "Unsolicited Commercial Software."

2. Second, perform as a minimum the first five items listed below.

Note: If you try using CWShredder, HijackThis, as well Spybot S&D, Ad-aware and several other anti-spyware utilities and a trojan is installed which prevents their running, download PepiMK's "CoolWWWSearch.SmartKiller" removal tool, uncompress the zip file and run the program.

a. "Housecall."

b. 'Adaware." Your attention is invited to "Unable to Log On To Windows XP After Removing wsaupdater.exe."

c. "Spybot S&D."

d. "CWShredder" - 1 or "CWShredder" - 2.

Note: Problems connecting? Try "Computer Cops" and find the files in question to download from there.

e. "McAfee AVERTStinger."

f. "Hijack This" - 1 or "Hijack This" - 2.

Note: Posting a log concerning #f should only be at the direction of a forum moderator IMO.

3. Please reply to our input that each and every one of the five were used and the result if you require further input.

4. Check this Web site, "Files used by Spyware" if interested.

C. A friend of ours who is very good with computers tried and fix it. It worked for a while and then all of the sudden it started acting up. and sometimes the curser will dissapear and then a few seconds later reappear.

And your unaware of whether this was a hardware or software fix?

D: She was getting mysterious e-mails saying Could not send, or rather Returned emails, then it would have the address and list some very long reason why it couldn't send i think it was somekind of emailing code of sort.

Please note that just above the text editor (where you enter a question on the forum) is the following paragraph, and if certain information is not present in your question, our reply may not be of much help:

Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution.

Without you having indentified the mail module used and version, as well as the mail server, can't begin to help. However, have you considered asking the service provider?