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Audiophase KP3000 MP3 Player download difficulty

Thanks in advance for any advice you have!
I'm attempting to transfer my MP3 files from my computer to the MP3 player using Windows Media Player (I tried Windows Explorer as well) and I get an error stating:
Cannot copy SONG TITLE: Cannot find specified file. Make sure you specify the correct path and filename.
Now, this file plays fine off the computer in WMP.
Btw, I receive the same error when downloading songs from this web site - I tried Lefty_Lucie.
This MP3 player came with no software or driver - and the customer support website tells me nothing.

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