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Audio Sync Issues

by jessicacorey / August 20, 2010 7:08 AM PDT

I am currently experiencing audio lag issues from both my DVD player and Roku to my Samsung HDTV. The DVD player is an upconverter, connected via HDMI cable, and the Roku is the RokuHD, also connected via HDMI. On both, the audio lags about 1/2 second behind the video, which is slight but still noticeable and annoying. I checked the TV's audio settings and they're all set to the best they can be, and it's not an issue with the DVDs themselves, as I tried 4 different movies and it happened on all of them.

The TV: Samsung PN50C450B1D 50" Plasma w/ 720p

Solutions I've Tried:

1. checked the TV's firmware to see if it needed updating; it did not
2. unplugged and re-plugged in the Roku - didn't work

Help?

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Other posts on the subject
by jessicacorey / August 20, 2010 10:51 AM PDT
In reply to: Audio Sync Issues

I've read some other posts that didn't necessarily deal with a Samsung directly, but which had similar issues, and it sounds like they had to go through some sort of audio relay box? Does anyone know what this is or where I can get one to test it?

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Audio Sync Issues
by Samsung_HD_Tech Samsung staff / August 20, 2010 12:10 PM PDT
In reply to: Audio Sync Issues

jessicacorey,

Was it always this way, or did it just start to happen?

--HDTech

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More issues
by jessicacorey / August 21, 2010 12:15 AM PDT
In reply to: Audio Sync Issues

It's always been this way. I've had the TV for a grand total of 1.5 weeks.

I was on LiveChat with a Samsung tech last night, and it started displaying some other issues as well. On the MediaPlay option, with a USB flash drive plugged in, it will NOT recognize music or video files, but WILL recognize jpeg photo files.

We tried resetting the TV with the DVD player and Roku plugged in, and I don't think it solved the problem. Additionally, with the aduio set to "movie", the voices in many parts of the movie were lost (lowered in volume and almost unintelligible), even when there was no music to cover the voices up.

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More issues
by Samsung_HD_Tech Samsung staff / August 22, 2010 9:41 AM PDT
In reply to: More issues

jessicacorey,

You might check with your retailer, or bring in your DVD unit to test on the store display to see if you get the same issue. Unfortunately, I'm not aware of a way to change the audio delay on the TV. Some receivers would be able to do that, but that piece of equipment isn't in the equation.

It may be an issue with the TV. Testing it, maybe at the store, would give you some option of isolating the issue. If it works okay on the store display, the it's likely an issue with the TV.

Again, I'm sorry to hear that you're having this issue. Keep me posted.

--HDTech

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Already scheduled repair
by jessicacorey / August 22, 2010 10:11 AM PDT
In reply to: More issues

The cable's not syncing up either, so it's not an issue with the DVD player. I scheduled an in-home repair from Samsung on Saturday, and waiting to hear back from them regarding when the repair happens.

I talked to the cable tech when he set my receiver up, and he said this is one of the rarest things he sees on Samsungs; usually it's some kind of red pixellation in the upper corners. I feel so special that I got a rare problem!

I'll keep ya'll posted with what the repair guys think. I'm beginning to regret going the HDTV route, to be honest.

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Already scheduled repair
by Samsung_HD_Tech Samsung staff / August 22, 2010 10:29 AM PDT

jessicacorey,

I'm sorry to hear that you are having this issue.

Keep me posted on how the repair goes.

--HDTech

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