Samsung forum

Question

Audio problems with Samsung TV and Speakers

by Torgerson678 / September 5, 2014 1:16 PM PDT

Hi everyone,

I have a Samsung Series 6 LED TV, model UN50ES6100F, and a Samsung Blu-ray Home Entertainment System, model HT-D5330.

I have had both of these for two years now, and they have been good pieces of kit. However, I have recently experienced a problem in which I cannot play audio from my TV through the speakers in the home entertainment system.

I use an HDMI cable from my set top cable box to the TV, and then another HDMI cable from the TV to the Home Entertainment System. The speakers work fine when playing a CD or Blu-ray, but when from the TV it produces no sound whatsoever. I am forced to use my TV speakers for sound.

I have tried to resolve this issue through Samsung's 1-800 number. They advised me to unplug the home entertainment system and use the options on the TV to set the audio to external, then plug the home entertainment system back in. I have tried this twice, and on both occaions this caused it to work for a short duration, but both times the audio suddenly stopped working after approximately 20 minutes.

Audio is not available from the TV when in Smart TV mode either, so I do not think the problem is my cable box.

I have fiddled with the audio options on both units and read both manuals inside and out. Other than a hardware problem with the HDMI cable I cannot think what the problem might be! I have read that some people have used an optical cable to resolve similar problems, and I am open to this but I still do not understand why my HDMI cables will not work when they should be perfectly suitable for the task.

Any help would be very much appreciated!

Sincerely,

Eric

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Clarification Request
(NT) Did you try an optical link to/from devices as well?
by R. Proffitt Forum moderator / September 6, 2014 2:24 AM PDT
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Maybe... but why should I have to?
by Torgerson678 / September 6, 2014 12:53 PM PDT

I am open to this potential solution, but if the HDMI should be sufficient to get digital quality sound, why should I spend more money for a new cable?

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Did We purchase this junk?
by itsdigger / September 6, 2014 1:11 PM PDT

No! You Did.

There's the answer and your soloution.

Get a grip...

Diger

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The thing is, HDMI and ARC has proved to be iffy.
by R. Proffitt Forum moderator / September 7, 2014 12:43 AM PDT

If you feel it should work, talk to the makers as I'm convinced it was ill conceived and a minefield of issues.

The optical cable is the fall back and is digital quality sound as well. http://www.amazon.com/AmazonBasics-Digital-Optical-Audio-Toslink/dp/B001TH7GSW comes in at about 5 bucks. You would chew up that much driving to the store here.

Anyhow, I hear you and if you feel HDMI ARC should work, tell the makers. I wish they would sort it out.
Bob

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Thanks for the concern
by Torgerson678 / September 7, 2014 6:43 AM PDT

Hi Bob,

This is something I am willing to try if Samsung doesn't give me a satisfactory solution. I hope that the digital audio will be able to transmit the sound from the TV and not just the cable box, as I would like to use it for Netflix as well.

Eric

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Thinking it over, I wonder if you tried to pass 5.1?
by R. Proffitt Forum moderator / September 7, 2014 6:53 AM PDT
In reply to: Thanks for the concern
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