I have a Samsung Series 6 LED TV, model UN50ES6100F, and a Samsung Blu-ray Home Entertainment System, model HT-D5330.
I have had both of these for two years now, and they have been good pieces of kit. However, I have recently experienced a problem in which I cannot play audio from my TV through the speakers in the home entertainment system.
I use an HDMI cable from my set top cable box to the TV, and then another HDMI cable from the TV to the Home Entertainment System. The speakers work fine when playing a CD or Blu-ray, but when from the TV it produces no sound whatsoever. I am forced to use my TV speakers for sound.
I have tried to resolve this issue through Samsung's 1-800 number. They advised me to unplug the home entertainment system and use the options on the TV to set the audio to external, then plug the home entertainment system back in. I have tried this twice, and on both occaions this caused it to work for a short duration, but both times the audio suddenly stopped working after approximately 20 minutes.
Audio is not available from the TV when in Smart TV mode either, so I do not think the problem is my cable box.
I have fiddled with the audio options on both units and read both manuals inside and out. Other than a hardware problem with the HDMI cable I cannot think what the problem might be! I have read that some people have used an optical cable to resolve similar problems, and I am open to this but I still do not understand why my HDMI cables will not work when they should be perfectly suitable for the task.
Any help would be very much appreciated!
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