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Question

Audio no longer works on my computer

Apr 22, 2018 2:46PM PDT

I recently had to take out my motherboard a couple times while dealing with a new heatsink and in the process my sound seemingly no longer works.

-I'm using the rear audio output jack as my front jack is broken
-I fiddled with the device manager but no available playback devices produce any sound when tested
-Messing with the Realtek HD audio manager also didnt produce any results
-When I updated it's drivers it now no longer launches at all
-Before I lost it Realtek would tell me it didnt support my device when I classified it as headphones
-The problem happens with several types of headphones so it isnt the headphone in question
-I suspected at first that maybe it was a misplugged wire but that doesnt make sense to me considering the rear audio output is connected directly to the motherboard
-The volume mixer shows audio activity when I play something on my pc


OS = Windows 7 Ultimate 64-bit (6.1, Build 7601)

System = Gigabyte Z97-HD3

Processor = Intel(R) Core (TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz

Memory = 16384MB RAM

DirectX = 11

Discussion is locked

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Answer
Since the board was removed
Apr 22, 2018 3:00PM PDT

You often find this can be traced to extra mounting posts under the motherboard. We have to do this work again to really know.

http://download.gigabyte.us/FileList/Manual/mb_manual_ga-z97(h97)-hd3_e.pdf tells me only a specific jack will work for headphones. You tell me which jack you used.

As to the front audio, DO NOT PLUG IN ANYTHING to the F_AUDIO connections.

Failing you finding what's wrong the usual is this under 8 dollar fix: https://www.amazon.com/gp/bestsellers/electronics/3015427011/ref=pd_zg_hrsr_electronics_1_4_last

As to drivers, that's easy. Install the drivers you had working.

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Going to buy the usb
Apr 23, 2018 10:27AM PDT

I'm gonna just try the USB fix and see if that does me, thank you for the recommendation.

I was using the rear green audio jack and I dont really have drivers that were working because my audio also wasnt working before I updated

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Ahh...
Apr 23, 2018 10:44AM PDT

I was under the impression it was working before all this. The USB thing is such a common fix that well, you can see why.