General discussion

Audio Loss

Mar 9, 2018 7:23AM PST

I just purchased the Samsung UN32M5300AFXZA 32-Inch Full HD 1080p HD TV (2017) recently and noticed a problem when I am using Philips sound bar. I have it hooked up using the audio optical cable and noticed for a split second *3 or 4 times* the audio cuts out from time to time. The speakers on the TV play fine and don't do this. I even have the 2 of the same sound bars and still does it. I even changed the cable but no change. Is this anything to worry about or should I have this serviced? I hate to send it back for a minor subject. Not sure what to do?

Discussion is locked

Reply to: Audio Loss
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Audio Loss
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
First it's not a minor problem.
Mar 9, 2018 7:25AM PST

But the problem seems to occur more often with HDMI sources to the TV than others. You didn't give that detail.

A common fix is to set the TV and app audio to stereo or PCM.

- Collapse -
Mar 9, 2018 7:37AM PST

I hook my Roku and PS4 up by HDMI but soundbar only takes audio optical cable. TV speakers play fine

- Collapse -
Which is exactly what we see on most Samsungs.
Mar 9, 2018 8:13AM PST

Samsungs so far won't pass HD audio or do what you posted above. Workaround is to set the TV and sources to stereo or PCM.

Sony's seem to be able to pass but not a sure thing. The entire system is rigged toward classic receiver setups. Soundbars can be made to work, after you adjust settings.

- Collapse -
Mar 9, 2018 8:31AM PST

Ok thank you appreciate it

CNET Forums

Forum Info