General discussion

Audio Loss

Mar 9, 2018 7:23AM PST

I just purchased the Samsung UN32M5300AFXZA 32-Inch Full HD 1080p HD TV (2017) recently and noticed a problem when I am using Philips sound bar. I have it hooked up using the audio optical cable and noticed for a split second *3 or 4 times* the audio cuts out from time to time. The speakers on the TV play fine and don't do this. I even have the 2 of the same sound bars and still does it. I even changed the cable but no change. Is this anything to worry about or should I have this serviced? I hate to send it back for a minor subject. Not sure what to do?

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First it's not a minor problem.
Mar 9, 2018 7:25AM PST

But the problem seems to occur more often with HDMI sources to the TV than others. You didn't give that detail.

A common fix is to set the TV and app audio to stereo or PCM.

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Mar 9, 2018 7:37AM PST

I hook my Roku and PS4 up by HDMI but soundbar only takes audio optical cable. TV speakers play fine

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Which is exactly what we see on most Samsungs.
Mar 9, 2018 8:13AM PST

Samsungs so far won't pass HD audio or do what you posted above. Workaround is to set the TV and sources to stereo or PCM.

Sony's seem to be able to pass but not a sure thing. The entire system is rigged toward classic receiver setups. Soundbars can be made to work, after you adjust settings.

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Mar 9, 2018 8:31AM PST

Ok thank you appreciate it

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