Audio 'lip sync' issue with BD-4600

I've just exchanged my BD-4600 for a new one - no luck, still the same lip sync issue. Setting the 'PCM down sampling' in Setup -> Audio to off, seems to shorten the audio delay a little but it remains out of sync.

To me this does look like a design fault. If indeed it is then Samsung should confirm that either they are going to fix it, preferably through a firmware update (even if an ETA can't yet be given) or recall the product. Until now, you've only mentioned you are 'researching' and 'addressing' it, which is vague.

I really don't want to have to change it for some ghastly squared box to then find out the issue has been resolved. So be clear on whether or not a fix is on the horizon.

I suggest we co-ordinate a response to a consumer group. I live in the UK and "Watchdog" http://www.bbc.co.uk/watchdog/ are excellent at dealing with these issues. The Guardian http://www.guardian.co.uk/money/consumer-affairs also have a good reputation.

We can't blame the tech guy on here, he seems to be trying his best but for Samsung to ignore this issue for so long is shocking. They all need to be recalled and replaced. These units are

Please go ahead.

I think this will be the only way that Samsung are going to act !!

Fellas,

We are aware of the issue and we are addressing it. I don't have an ETA.

We are already acting on it, but since I don't have any timeline to offer, I can certainly understand the frustration.

As soon as I hear something, I'll post it.

--HDTech

I sent my 3600 to Samsung to fix the audio. Tech support said they knew of the problem and to ship it over. I got it back in about 5 days (in a Samsung lcd monitor box, so i no longer have the original box in case i need to return, but that is a seperate issue). So far I watched one movie on it and the audio SEEMED to be fine... now at first I thought it was off, but then I think I was just looking too hard. Either way it was better.

So then halfway through the movie it froze up, and I turned off and on and it still froze up. I put the disc in the ps3 and forwarded to the correct scene and it started right up no problem... the Samsung seemed maybe too warm like it overheated and then froze.

I'm going to try a second blu ray this weekend, I'll keep you posted.

I had an LG BD390 that had lip sync problems. LG wouldn't even acknowledge the issue, so I returned it for a Samsung 1590, which is giving me the same problem.

I have searched high and low for a solution, and the only one I have consistently found is "buy a Sony instead".

Unless Samsung fixes this problem soon, and I mean SOON (as in, within the next WEEK)my 1590 is going back to the store as well, and I'm opting for a Sony. It doesn't stream Netflix, which is basically the one feature that led me to buy the LG and Samsung, but at this point, I just want to be able to watch a ******** Blu Ray.

I've had enough of this.

Just to give an update, I watched Valkyrie the other night and the audio was fine and it did not freeze at all. So I believe I can safely say that if you call Samsung and send it to a service center they will fix the lip sync issue.

Now im trying to tackle why my pc streaming is slow and choppy...

Well, one more upgrade, one week in a service centre in Birmingham and the official line is they know there's a fault and there's no release for the upgrade.

Took it back to John Lewis on Saturday and swapped it for a PS3 - works beautifully (although not as nice looking as the BDP-4600). No lipsyncing issues.

Thanks Samsung - a product released that does not work!

Since there has not been any update from Samsung on the design fault with the BD4600 that causes severe lip-sync problems, I assume that they have no intention of fixing this product ?

Same here, I want a wall mounted blu-ray machine (why is the industry taking so long to catch on with these products, all new TV's are flat to the wall why are the players still not???)

Anyhoo, I would like this machine but I'm waiting for the issue to be resolved.

Any updates on the new firmware or hardware solutions alternates would be much appreciated.

Cheers
Glen Lee

hi glen you said that they do not go on to the wall well i have been to my local comet / ets and well what thay said is that the samsung bdp 4600 with the red line a round it is the older one and with all the issue with the firmware updates the new samsung bd-p4600 with out the red line all a round it is the one to get and it will go on the wall so i have phoned the big samsung to day and well they are right the new model samsung bd-p 4600 with out the red line around it is the up to date one with no issue hold on my best Friend as just told me he has just got the new one out that is with out the red line and it is fab but if you play normal dvds it is fab but as soon as you play blue ray it call for up dates so in goes the usb dongle all ok can play blue rays i do hope this will help you all out there selling at argos

Hi Jagosamsung,
Thanks for your response.
I've heard about the different coloured lines on these models before but thought it was something to do with where they were purchased, i.e. blue was EU and red was UK. No definite fact there just a rumour.

SAMSUNG TECH - any chance you could update us on the issue as I have money burning a hole in my pocket!!

Cheers,
Glen

P.S. My point about wall mounting is that this is the only blu-ray player that IS designed to be wall mounted, why are other manufacturers NOT catching on to this idea??

hi there glen right i have been to my local ets today only to find out that this player is running out of stock if we can get it we will be lucky. buy the way wall mount yes i do not understand that to may be they are just slow on catching on . any way the bd-p4600 OK the man at EST said that the player is with no red line around is the one to get and i had a go with 5 DVDs that i went in there with and there was no point when i was playing the DVDs that the player had stopped or went wrong this player is fab glen the blue-ray is that good it will blow you a way I CAN NOT SEE A ISSUE WITH THIS SAMSUNG BD-P4600 but i said to the salesman how many left in stock he said only one the on show o i said when are you going to get more in we are not i said fu.. . there is a new one coming out with the same look but a bit more tweeted so it may be a bit better he said put nothing to go made a bout he said so glen i am now on the hunt for the player if i get it some were i will tell you my Friend so this is with out mistake a well working player five star 100% OK so good luck and happy hunting please let me now if you get one do no forget the one to get is the one with no red line around it i will speak to you soon from ja

hi all good news i have been to see the bd-p4600 in action this afternoon and blood.hell it was good it was clear and the sound well what can one say go out and get this samsung bd-p4600 i have never seen a player like it . it was being played on a samsung 46ins hd 10.80p tv and i Had to sit down i did not believe what i was seeing it is stunning to see it all the lovely colors and deep to if it was in 3d well think about it that's all for know i will tell you more soon if i can stand up

Yes it is a stunning design and yes it has a very good picture. The problem comes when you try to play a 'normal' (i.e. not blu-ray) DVD on it and then you will see that the audio sound track and the video picture are not in sync. We tried to play a non blu-ray version of Mama-Mia on it and the delay between the audio and video was about 0.5 seconds, thereby making it un-watchable ! Other than that basic design flaw, it is a great player !?!

Hi Andy,

Which 'version' of this player do you have, how long have you had it and where did you buy it from?

I'm trying to work out if there is any difference between the blue and red striped models or if it's a region thing.

I once owned a Denon DVD player which was great until it was made multi region then it went to sh$t!

Cheers for the updates and info.

Any one else still ahving this issue??

Glen Lee

I've had this player for a couple of months now and had a lip sync issue with it from day one. I don't have the receipt for it anymore otherwise I'd take it back and get a player that actually worked. Lip sync issue is with both DVD's and BluRay. Being that this is it's primary function I'd say the player aint that great! Don't get this player unless they've fixed the issue with the firmware and if they have fixed the issue can someone from Samsung post and let us all know before I sling mine out the window? Thanks.

hi there i have seen this in play and i think that samsung has sorted it out it will play fine

ok hi i have been told by samsung and yes i phoned them and thay said i can advise that you mention softwar/hardware issues and the fact that is on-going but could i ask you to provide a litte more information as to the alleged fault so that i can advise whether this in infact the case . this is what he said to me his name is stuart millar so what is going on at samsung so can some one tell me what is the issue with the player so i can get back to samsung a.s.a.p be for i get one or not.

Jago.....
The reason for my original post in this thread is to ask if the problem (i.e. the whole of the previous 5 pages) is still evident.

There are lipsync issues with this machine which Samsung have previously acknowledged but as yet not fixed.

All others......
Could you post what colour trim you have on your machine, where you purchased it from and if you have the problem with lipsync or not.

Maybe we could build a stronger case with this information,
thanks in advance for your help.
Glen Lee

iain_a101,

Sorry, I didn't see your post until after I responded to the other poster.

If you're still experiencing this issue, call 800-SAMSUNG and see if they'll repair it for you. If not, get a transaction number and post it here. I'll see if I can assist.

--HDTech

glenleester,

It doesn't appear that people are still noting the lip syncing. 2.02 should have taken care of it.

--HDTech

hi glen so is is all ok now thae to get one is that what you are saying glen

hi glen good news i have made the big leap i have got the samsung bd-p4600 and the are no updates to put in to it i have played blue-ray and normal DVDs fine and all is OK / the SAMSUNG BD-P4600 is out of this world I MUST SAY IT IS A BIG / LONG UNIT with its lovely color deep black and the red touch buttons that light up red and the colour on the TV is phenomenal this is the baby to get . i must say samsung must of sorted the hardware issues on the player out it will blow you away it has me and my family i will recommend this samsung bd-p4600 to anyone it does and all way will have that sexy look to it and i have wall mounted it under our TV and wooooo lovely . if any one has got any questions please ask me ta

I purchased the Samsung HT-C6500 Sept 20th, 2010 at Best Buy. It's connected to a projector by RGB cable and throwing about 8 feet. The lipsync/audio delay is an issue with all discs and netflix on demand. Changing the settings did nothing. Updating firmware did nothing. Samsung support could not resolve the issue either. For almost $600, this is ridiculous. I'm returning the product this week for a full refund. Probably will go with another brand. Oh well. I tried. They failed. Movin' on.