Audio 'lip sync' issue with BD-4600

Hi there,

As an experiment can you hook up the 2 phono connectors from the player to the TV and use that as sound? (probably have to watch the picture in yucky S-Video though).

If there is still a sync issue must be the player. If no sync issue then either the TV is not matching the sync correctly or the player is sending the data out of sync on the HDMI.

Like HDTech said, its an open issue currently been investigated (we hope

Thanks

I will try a few more things at the weekend, see if i can sort it out.

There is a firmware update for my TV, is it worth installing it, i dont want to update it and it makes things worse.

I dont think it is the player itself (e.g it is broken), my brother has the same one and the same TV (although 46") and it does it on his too. So it must eiher the model of the player does not like my TV, although both being Samsung and both fairly new surely that is not the case.

I will report back my findings after the weekend.

mattyjoyce,

I did receive a request for more information on this, so I do know that we are actively watching this issue.

--HDTech

i have the same problem with my bd4600 . i spoke to samsung and they advised me to buy an expensive hdmi cable that made no difference i set the player back to the shop and got a new one still no difference.
i had thought it was an issue with my tv until i saw all the people having the same issue with this player.
the thing that gets me is i got this set up for my kids and they dot want to watch films coz of this im so annoyed SORT IT OUT NOW.

djbasher,

It is being investigated, and I'm actively gathering information as it comes in.

I apologize for the inconvenience.

--HDTech

I recently purchased a Samsung LE32B551 wide-screen TV and yesterday purchased a Samsung BD4600 blu-ray player which I understtod has DVD upscaling. Connected TV and player using hi-quality (and expensive) HDMI cable. Picture and sound are great when wathing a blu-ray disc but when we try to play a regular DVD we see this lip-sync problem which makes it un-watchable. It is worse on some DVDs. I'm planning on returning the player to the retailer. What is the issue and when is the estimated fix date?

I tested it again using various settings, including setting the player to 4.3, still no joy.

I tried it on my old 1080i Toshiba lcd TV and you could hardly notice it.

Therefore is it something to do with the progressive scan ?

Samsung Tech guys - can you keep us informed of progress to get this sorted, i am reluctant to send it back or sell it on as i really love what samsung have done with the design, but obviously if its not working right then i will have to switch to another make.

matt

mattyjoyce,

I'm addressing it with the powers that be. I don't have a timeframe for a fix, but I am actively bringing attention to this issue.

--HDTech

Is Samsung able to provide any kind of indicative timescale for a fix?
I like the design of this player, and will keep it if the fix will be released in the next couple of weeks but I will want to return it if the fix is going to be months away. Please advise.

andyl457,

I make it somewhat of a policy to not promise anything I can't personally deliver. I can't deliver firmware. Sometimes I get advance notice, but sometimes I don't. I've escalated the issue, but I don't have a date.

So with that said, do what makes you happiest.

--HDTech

Thank you, Samsung, for your completely unhelpful response. I, like some of your other customers, are completely frustrated by your total lack of ability to quickly provide a fix date for this serious design fault with one of your products. I have now returned the unit to the retailer and have bought a Sony instead, which I'm happy to say plays DVDs and Blu-Ray discks without even a hint of any lip-sync problem. Please go read a few books on customer service !!!!

I was able to get rid of this problem in my BD-P3600 by turning OFF 24p mode. After that there was still some sync issues but when I change screen format from 16:9 to 4:3 in BD-P3600 options it was all gone! Hopefully this helps to get rid of this problem.

thanks for the tip but i just want mine to work properly when are we gonna see results and how was this massive cockup over looked ???????

I agree that we need a proper fix for this problem rather than some ad-hoc workaround that fixes some of the issue some of the time. I have aready spoken to the head office of the retailer where I purchased mine BD-P4600 and suggested they remove stock from the shelves in all their stores in order to prevent others from being sold this product until the design flaw is fixed.

will the fix be able to be sorted with a simple firmware update or will we have to send it in for repair ?

djbasher,

I imagine firmware, but I'm not an egineer either, so it's difficult to say with complete accuracy.

--HDTech

thanks for your reply. in your experience with similar issues how long do they take to get resolved ?? we talking weeks or months ??

I'd just like to add my voice to those previous. I've had my unit since May, and the problem has always been there. Hopefully someone from Samsung will realise the need for a fix to be found urgently, or else there isn't much point having it.

The firmware updates have been posted on the support side of www.samsung.com

Have you tried installing them? One user reports success, and I'd be interested in hearing if this helps your issues too.

--HDTech

how do we update the firmware please ?

thanks. will try the update tonight.

Hi

I installed it no probs using the instructions on the webiste. I tried it with Shawshank redemption and there is still a lip sync problme. I will try it with another film later but sadly from what i can tell there is no difference.

Can you advise me on the next course of action, i purchased from Amazon and not sure they will take it back as its a month or so old, however i will check.

thanks

matt

ps i am in the UK if that makes any difference.

Well i played about a bit more and no joy so boxed it up and returning it to Amazon. the lady on the phone was very good and understood. I will buy a Sony or something from a shop.

Real shame as Samsung got the styling right but not much use if you cant watch it, ah well.

Matt

installed the firmware update so far normal dvd seems to be fine i will rent and try a blu ray this week and report back. one question tho why was there 2 updates on the site????

Hi, I've just bought this machine as part of TV and DVD upgrade. Sadly,

why is there 2 updates on the site what is the correct one

One is for a USB stick, the other is for a CD. You choose which one you want dependent on the media you use to upgrade the firmware.

As I said, I updated and it didn't help with the lip sync issue.