Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

audio issue with 650

by bcoski Dec 15, 2008 11:35AM PST

i am very frustrated with my Samsung series 6 650. the audio drops out and I constantly hear snap, crakling and popping noises (especially durring news programs and programming with a lot of dialogue). Samsung keeps telling me it's my cable box along with the excellent advice to unplug the set and my cable company keeps telling me it's my TV. I have already been through two motorola cable boxes and the problem persists leaving me to assume it's the Samsung TV I bought that is the problem. Samsung has been less than helpful and the store I puchased the set from in now in bankruptcy.

Discussion is locked

5 Posts
- Collapse + Expand Details
- Collapse -
In warranty?
by Samsung_HD_Tech Samsung staff Dec 16, 2008 7:12AM PST

bcoski,

I'm sorry to hear you're having troubles and your frustration.

There are two possible solutions:

1. You can downoad the latest firmware update to see if that fixes the problem - often times, that will do the trick.

2. If your television is still under warranty, why not have a service tech come out and repair your unit?

I want you to be happy with your purchase, and I apologize for the inconveniences you are experiencing.

--HDTech

- Collapse -
audio issue with 650
by bcoski Dec 22, 2008 11:43AM PST

i will try downloading the "update" but all I really want to do is watch my TV without all this aggravation. actually, why should I be put through the inconvienience? I'll try to have someone come out and fix it if I can ever find a phone number to call. buying this TV has been one big hassle. I will never buy a Samsung TV again. One should never by a hi-tech TV from a company that makes microwaves and refrigerators. what was I thinking?

- Collapse -
I can provide...
by Samsung_HD_Tech Samsung staff Dec 23, 2008 4:10AM PST

bcoski,

I can appreciate your frustration, but our technology allows us to keep up with the changes that can happen, and that's why we offer firmware updates - because things change and our technology keeps up with it.

Our customer support line is 800-SAMSUNG if you need a technician.

--HDTech

- Collapse -
Firmware
by cdemartino Dec 16, 2008 7:58AM PST

Dude firmware update will fix your problem.I swear to god i did the same thing with my cable box returned it 3 times and the problem was still there.customer service was no help to me either.Read my post read the hell i am going through.

- Collapse -
firmware 2007.0
by cdemartino Dec 16, 2008 8:07AM PST

* This firmware will correct the following phenomenons some units may experience.

-. Intermittent audio drop out

-. AMP(Auto Motion Plus) stuck
-. do not memorize ''SRS'' setting
-. The audio comes from speaker when loading the CD(Game title)
though ''Internal Mute'' is on(speaker is off)
-. Intermittent shut off and on

* The firmware will be updated to the following version. ''ver 2007.0''


* Please be sure to read the instruction before beginning the update process.

Back to Samsung forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info