Samsung forum

General discussion

audio issue with 650

by bcoski / December 15, 2008 11:35 AM PST

i am very frustrated with my Samsung series 6 650. the audio drops out and I constantly hear snap, crakling and popping noises (especially durring news programs and programming with a lot of dialogue). Samsung keeps telling me it's my cable box along with the excellent advice to unplug the set and my cable company keeps telling me it's my TV. I have already been through two motorola cable boxes and the problem persists leaving me to assume it's the Samsung TV I bought that is the problem. Samsung has been less than helpful and the store I puchased the set from in now in bankruptcy.

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In warranty?
by Samsung_HD_Tech Samsung staff / December 16, 2008 7:12 AM PST
In reply to: audio issue with 650

bcoski,

I'm sorry to hear you're having troubles and your frustration.

There are two possible solutions:

1. You can downoad the latest firmware update to see if that fixes the problem - often times, that will do the trick.

2. If your television is still under warranty, why not have a service tech come out and repair your unit?

I want you to be happy with your purchase, and I apologize for the inconveniences you are experiencing.

--HDTech

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audio issue with 650
by bcoski / December 22, 2008 11:43 AM PST
In reply to: In warranty?

i will try downloading the "update" but all I really want to do is watch my TV without all this aggravation. actually, why should I be put through the inconvienience? I'll try to have someone come out and fix it if I can ever find a phone number to call. buying this TV has been one big hassle. I will never buy a Samsung TV again. One should never by a hi-tech TV from a company that makes microwaves and refrigerators. what was I thinking?

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I can provide...
by Samsung_HD_Tech Samsung staff / December 23, 2008 4:10 AM PST
In reply to: audio issue with 650

bcoski,

I can appreciate your frustration, but our technology allows us to keep up with the changes that can happen, and that's why we offer firmware updates - because things change and our technology keeps up with it.

Our customer support line is 800-SAMSUNG if you need a technician.

--HDTech

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Firmware
by cdemartino / December 16, 2008 7:58 AM PST
In reply to: audio issue with 650

Dude firmware update will fix your problem.I swear to god i did the same thing with my cable box returned it 3 times and the problem was still there.customer service was no help to me either.Read my post read the hell i am going through.

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firmware 2007.0
by cdemartino / December 16, 2008 8:07 AM PST
In reply to: audio issue with 650

* This firmware will correct the following phenomenons some units may experience.

-. Intermittent audio drop out

-. AMP(Auto Motion Plus) stuck
-. do not memorize ''SRS'' setting
-. The audio comes from speaker when loading the CD(Game title)
though ''Internal Mute'' is on(speaker is off)
-. Intermittent shut off and on

* The firmware will be updated to the following version. ''ver 2007.0''


* Please be sure to read the instruction before beginning the update process.

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