Computer Help forum

Resolved Question

audio/directsound probs/ NO SOUND -help

by woodchew / January 12, 2013 11:20 AM PST

ok, previously i have been sucessful solving issues such as this by crawling through existing tech forum searches..

but the deeper i get into this one it becomes clear that the 'solutions' i have encountered are as varied as the posts i discover.. it seems i need help very specific to my own hardware and software frankenstein.

i have no sound.. it began when my 1/8 to rca got caught up in the blinds two days ago and broke off in the MB onboard audio jack.

(as a sidenote i want to discourage suggestions having to do with retreiving the 1/8 bits from the plug and/or utilizing that jack. after multiple attempts-- that audio jack is quite f'ed.)

so assume i have no jack available from the MB onboard.

here is how i was attempting to resolve the issue;

i had an old creative SB audigy card laying about that i am trying to install.. (though it is not HD, it would beat the heck out of silence for the next months and i am saving up for a new mb/chipset) it has the jack i need (the front jack on my case, or rather the lead from the mb, has never worked.)

i have spent the better part of two days attempting to determine what combination of drivers/directx/device info/etc would bring audio back into my computing life.

i currently have no sound.
the "sounds and audio devices" section of control panel says ; "no audio device".. naturally the "audio" and "voice" tabs from that window are also grayed out.

then in device manager;

ATI High Definition Audio Device
shows as "working properly" and "enabled" , under the properties tab the device is NOT USED for audio,midi,mixer, or line-in 'features of this device'
ATI driver 5.18.0.5506
and from details the device instance id;
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&22E5298C&3&0001
(please advise as to which other details from these properties might be helpful, if any)

Sound Blaster X-Fi Xtreme Audio
also working properly and enabled.
under properties tab this device IS USED for audio, midi, and mixer. (has no line -in)
CREATIVE driver 5.12.1.626 (i did not have software for this device and located something online called "P17X_SupportPack_2_8" -ran this to install driver)
device instance id;
PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00\4&11B6166B&0&00F0

(because i do not want to omit anything that might be useful, i cannot help but notice that there WAS an entry in device manager, under "sound video and game controllers" called "Legacy audio devices" which NO LONGER apeears in this section.. i wish i remembered what happened to it.. what remains apart from the two devices i have detailed; "audio codecs" "legacy video capture devices" "media control devices" and "video codecs" )

then from MSInfo, both devices from above appear under "sound" in the components section.. and NOTHING appears in the "problem devices" section.

the top of dxdiag dump with relevant sys info;
------------------
System Information
------------------
Time of this report: 1/12/2013, 21:56:12
Machine name: EEANZ
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120821-1629)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: RC649AA-ABA M7684N
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 697MB used, 3241MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5508 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)
Music Tab: DirectMusic test results: Failure at step 5 (Creating the IDirectMusicPort): HRESULT = 0x80070057 (Invalid argument(s))
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5600 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68D8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68D8&SUBSYS_E166174B&REV_00
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: SyncMaster 204T/204Ts/204B,SyncMaster Magic CX201Ts(Digital)
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7119 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/25/2010 20:56:36, 300544 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/25/2010 22:33:38, 5386752 bytes
Device Identifier: {D7B71EE2-2B98-11CF-346F-6CC1A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x68D8
SubSys ID: 0xE166174B
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Sound Blaster X-Fi Xtreme Audio
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID:
Product ID:
Type: WDM
Driver Name: P17xfi.sys
Driver Version: 5.12.0001.0626 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/25/2009 21:38:56, 1183232 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)

---------------------
Sound Capture Devices
---------------------
Description: Sound Blaster X-Fi Xtreme Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: P17xfi.sys
Driver Version: 5.12.0001.0626 (English)
Driver Attributes: Final Retail
Date and Size: 2/25/2009 21:38:56, 1183232 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Sound Blaster X-Fi Xtreme Audio, Software (Kernel Mode), Output, DLS, Internal
Registry: OK
Test Result: Failure at step 5 (Creating the IDirectMusicPort): HRESULT = 0x80070057 (Invalid argument(s))
*********

OK, PLEASE HELP.. i will try to attend with any additional info if needed and stay on task with this until i can get some sound again.. or discover that this is somehow an impossibility.

THANK YOU in advance to anyone who can shed light on solving this issue, i appeciate your attention.

it has become a bit like spinning plates here, i cant keep track of what i have done or should do.

woodchew has chosen the best answer to their question. View answer
Discussion is locked
You are posting a reply to: audio/directsound probs/ NO SOUND -help
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: audio/directsound probs/ NO SOUND -help
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by woodchew

Collapse -
could these issues be due to corruption..
by woodchew / January 13, 2013 1:41 AM PST

that results from updating XP net framework with zone alarm active.? in my continued web searches i have run into something about that.. maybe? because i DID just update net framework, AFTER i broke that plug .. i had forgotten to update when i installed this OS about a month ago.. noticed when i was first examining the devices and such after my plug broke.. so went ahead and updated (whoops?)

am geting closer to suspecting that i will have to wipe it down to scratch again.. but now with this new variable, the broken plug on the MB and incorporating the sound card... but im not sure if i will have much choice.. this netframework/zonealarm issue might be the doom of my existing setup. does anyone know more about all of that.. should i cross post n the xp forum?

Collapse -
lulzy
by woodchew / January 13, 2013 3:45 AM PST

posting 'this answers my question' on my own monologue, but as hinted above.. i think i have discovered enough issues that 'clean slate' is the preferable option here.. particularly as i am less than a month into this install. thanks to anyone who had read my novella above.

Collapse -
Answer
more relevant info
by woodchew / January 12, 2013 1:20 PM PST

two things from the 'sound and audio devices' window.. i just noticed that HD audio keeps turning itself back on? anyhow, its properties tab.. now all items there (audio,midi,etc) have reverted to 'use features of this device'

all of the X-Fi properties still also ticked to 'use features of this device'

and for all properties in BOTH devices it says;
'Status; driver is enabled but has not started'
does this simply mean that the drivers arent currently running? but that they are installed?

also i have seen hints elsewhere that for realtekHD and XP combination there is a specific order for driver installation,.. would it follow that this is also true for installations meant to omit use of the onboard realtek audio? i keep feeling like this would be a lot easier if the asus MB didn't keep trying to insert the onboard sound. dunno.

Collapse -
and..
by woodchew / January 12, 2013 2:20 PM PST
In reply to: more relevant info

to completely flesh out what ive got here, i went into bios and re-enabled the onboard realtek.. (i did so partly to get the info for it.. and partly trying to see if sound could be partly restored.. at one point yesterday it WAS playing the start-up chime music.. before i did something to kill that as well.

so now in addition to devices detailed above, there is also;

Realtek High Definition Audio
also 'working and enabled'
also resetting to 'use features of this device' when i reboot. (in the properties tab)
device id info;
HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_103C2A36&REV_1001\4&2DCFB91F&0&0001

i was getting the ATI hd confused with the realtek onboard,.. but the ATI is coming from my video card i think.

so 3 audio systems trying to sit in the same spot and still msinfo indicates nothing under 'problem devices'..
there should be a program that examines audio configuration for conflicts and redundancies, is there such a thing?

ok.. i don't think i am gonna mess with anything else yet tonight (or this morning rather) so should remain as is until i check back at this thread.

Popular Forums
icon
Computer Help 51,912 discussions
icon
Computer Newbies 10,498 discussions
icon
Laptops 20,411 discussions
icon
Security 30,882 discussions
icon
TVs & Home Theaters 21,253 discussions
icon
Windows 10 1,672 discussions
icon
Phones 16,494 discussions
icon
Windows 7 7,855 discussions
icon
Networking & Wireless 15,504 discussions

REVIEW

Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.