Samsung forum


Audio cutout on 6350TV and Netflix

by jerryd804 / August 18, 2014 4:15 AM PDT

I have a 6350TV, receiver, and DVD player. All connected via HDMI with ARC where appropriate. Netflix provides the Dolby Digital Plus 5.1 audio. When I use the Netflix app on the Smart Hub of my TV I get audio that has cut outs of less than 1 second duration as the video plays. These cutouts are not random. I can replay the video and the audio will cut out at exactly the same point in the stream. If I select the playback to be Stereo then these cut outs do not happen.

Now my DVD player also has an App for Netflix. When I use the Netflix app on the DVD player then the audio does not have cut outs.

When using the Netflix App on the TV my receiver reports the audio stream as Dolby Digital. When using the Netflix App on my DVD player the receiver reports (correctly) that the audio stream is Dolby Digital Plus 5.1.

Samsung was not help solving the problem with their Smart Hub App.

Does anyone know what is going on?

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The link that you supplied does not explain it.
by jerryd804 / August 18, 2014 7:01 AM PDT

I am afraid the link that you supplied does not explain the issue. I know for a fact that the Netflix is producing a Dolby Digital Plus 5.1 stream. I know that the App running on the Samsung TV should provide the 5.1 audio with no cut outs. What did you think the link was supposed to explain?

All Answers

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by R. Proffitt Forum moderator / August 18, 2014 4:19 AM PDT

Now try that with optical. Sorry but if you look around about ARC, you read a lot of pain and issues.

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I will try with Optical output.
by jerryd804 / August 18, 2014 7:02 AM PDT
In reply to: ARC.

I don't have an optical cable but I will buy one. Others on the forum has experienced similar problems using the optical outputs also. I don't think it makes a difference.

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If it fails you are now in a warranty issue.
by R. Proffitt Forum moderator / August 18, 2014 7:06 AM PDT

If Netflix and Samsung say it works and does not, you have a warranty issue. ARC, well, my experiences with that is since it's over HDMI the HDMI HDCP rules could pose a problem. But I'll leave HDMI HDCP discussions to those that created this consumer is our enemy standard.

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