Hi, ayfer; Is it possible for you to post some pics of this? You could go to your dealer and look at similar aged used Audis like yours to see if they are the same way? Are the handles a 'hard' plastic? Or, actually rubber coated? Not that I'll be any help, but am curious.
Bought a brand new Q5 late September 2017. My question is around scratches that are appearing on both interior front door handles which are some sort of black/gray rubber substance.
Firstly has anyone else had similar issues, if so what did you do about it.
Secondly I believe the product used is a factory defective and therefore should be covered by warranty.
Audi have stated to me that it is not a defect and therefore not covered under warranty. They claim that the scratches are due to external factors. They have not replied to me when I question how they came to the above conclusion. One guy said it could be hand cream another that it could have been caused by rings (this is rubbish in my opinion)
They have also stated there have not been any such reports by any other AUdi owners and therefore it is highly unlikely to be a defect 'if it was a defective many others would have reported it"
has anyone here heard this type of report
Oh and they also say I could get it fixed but its likely to happen again.
Is this a contradiction?