Auto Repair - Roadshow forum

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Audi Q5 defective interior door handle

by ayfer50 / March 28, 2018 9:08 PM PDT

Bought a brand new Q5 late September 2017. My question is around scratches that are appearing on both interior front door handles which are some sort of black/gray rubber substance.
Firstly has anyone else had similar issues, if so what did you do about it.
Secondly I believe the product used is a factory defective and therefore should be covered by warranty.
Audi have stated to me that it is not a defect and therefore not covered under warranty. They claim that the scratches are due to external factors. They have not replied to me when I question how they came to the above conclusion. One guy said it could be hand cream another that it could have been caused by rings (this is rubbish in my opinion)
They have also stated there have not been any such reports by any other AUdi owners and therefore it is highly unlikely to be a defect 'if it was a defective many others would have reported it"
has anyone here heard this type of report
Oh and they also say I could get it fixed but its likely to happen again.
Is this a contradiction?

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Scratches
by landdchamp Forum moderator / March 29, 2018 9:13 AM PDT

Hi, ayfer; Is it possible for you to post some pics of this? You could go to your dealer and look at similar aged used Audis like yours to see if they are the same way? Are the handles a 'hard' plastic? Or, actually rubber coated? Not that I'll be any help, but am curious.
Good luck.
Loren

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Audi Q5 Defective Interior door handles
by ayfer50 / March 31, 2018 12:06 AM PDT
In reply to: Scratches

Hi Loren,
Thanks for posting. I have not been very successful in posting photos.
I can't post the images it wants URL don't know what that is. I've tried just dropping the images but cant.
Ayfer

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Re: picture
by Kees_B Forum moderator / March 31, 2018 12:25 AM PDT

Indeed, you can't put a picture into this answer box. What you need to do:
1. Upload the picture to some site that lets you share it, for example imgur.com
2. You get a link (that's another word for URL), and that's just text
3. Copy and paste that link into your message.

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