You post was removed because you asked the same question in the cell phone forum. This is referred to as cross-posting and is not allowed. Your question is more of a general cell phone question and that is where it should be discussed.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?