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ATT DSL and U-verse

by mhthom / April 6, 2012 6:42 AM PDT

I've been an ATT DSL customer for quite some time. Now, I've received notification from ATT that my DSL must be changed to U-verse soon. Is it true that when U-verse is available at a particular location that DSL is no longer available? Or is it a sales pitch?

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All Answers

Best Answer chosen by mhthom

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Branding. Marketing. Differentiation.
by R. Proffitt Forum moderator / April 6, 2012 6:45 AM PDT
In reply to: ATT DSL and U-verse

DSL is not an ATT exclusive so when you get DSL, it carries no marketing value. If you get the same service, for the same price but they stuck a new label on it, that's it. A new label.

http://en.wikipedia.org/wiki/Brand goes into marketing a little more. DSL is a COMMODITY and companies don't want to deal with commodities so they'll call it a new name yet it's the same old thing.

Hope this helps,
Bob

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This is not exactly true . . .
by WizardofhOgZ / April 6, 2012 12:37 PM PDT

From a user perspective, it may seem that simple; you get internet or you don't, regardless of what they call it. But U-Verse is, in fact, utilizes Fiber to the Node (FTTN) technology to increase bandwidth, allowing internet, VOIP and HD television to be serviced in the same line.

I recently went through the change from DSL to U-Verse because I wanted to drop my land line. I thought I could just call them and they would cancel the phone, leaving me with DSL, which has worked fine for me for 6 years. But they wouldn't do it without switching me to U-Verse, which I agreed to so long as they gave me something at least as fast for no more money - which they agreed to. It did take the technician 2-3 hours to connect - he ran into some issues - but now it's up and I'm getting faster speeds than before, so I'm happy.

As for information on U-Verse, take a look here: http://en.wikipedia.org/wiki/AT%26T_U-verse

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This is not exactly true. . .-New!
by mhthom / April 6, 2012 7:24 PM PDT

Thank you. This looks to be where I'm headed. ATT has been doing considerable line work recently in my neighborhood--working toward the U-verse goal, I suspect.

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What I wrote is not exactly true.
by R. Proffitt Forum moderator / April 7, 2012 1:20 AM PDT

I'll agree with that. But as ATT is free to change this to drag everything under their flag, and DSL is a commodity they may drag it into a unified marketing plan.
Bob

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