don't know where to pay their bills? They are paying them to Cingular instead of ATT? Don't they get bills with the name and address on a provided envelope? The sounds like a little sour grapes in this post.
My contract expired already and I'm doing the month to month thing. I have never had to contact tech support yet.
I work in Customer Support for ATT and beleive me I can empathize with what you are going through getting the run around. The whole mix up with the merger between ATT & Cingular sucks (and that's from an ATT standpoint) since the merger, it has been nothing but hell...
People call for customer support on their ATT Wireless account and end up talking to the support for Cingular (which is a joke) then they make a payment for their ATT acct with Cingular, thinking that due to the merger they are still paying their ATT acct...not so...the pain of it all is that Cingular will hold that money for 60 days before transfering the balance to ATT, meanwhile their acct goes into collections for pastdue balances...IT'S STUPID!!! and not only frustrating for the ATT Wireless customers but also for the ATT customer service reps that have to deal with it because we know what's going on and it doesn't help when the customers are already mad when they call in and we have to tell them that...Cingulars policies suck. I get customers that get the run around for a long time on the phone trying to find out about their acct and transfered from one dept to another then when they do get to where they need to be, they are livid by that time and understandably so.
The Cingular care that I receive as an ATT Customer Care Rep is attrocious, they are quick to transfer (and not always to the correct dept), unpolite. I have heard AAT Wireless customers tell me when they call in that they have been hung up on and told by Cingular reps that ATT doesn't exist anymore and that if they don't migrate to Cingular they won't be able to come over(funny, if ATT doesn't exist, then where are they migrating from), which is a crock of (well you know).
It's very confusing for the customers when they are told that due to the merger we are now one company which is not so, we are still acting as 2 seperate entities, each with their own customers, but corporate policies change day to day:( The ATT Wireless customer support is 24hrs were as Cingulars support is closed at 9pm which is a real pain when you have a Cingular customer call in after having to go through that awfull voice prompt just to get a simple thing done then have to tell them that "I'am sorry Cingular care is closed, you will have to call back tomorrow" and offer them the 1-800#. I hate doing that from a Customer Support viewpoint and I can just imagine what the customer is going through. Our scripting which we have to go through for customers is confusing too, we now say "Thank you for calling Cingular Wireless" which is dumb when we tell the customers who need to reach Cingular care after 9pm, because they reply "why do you say thanks for calling Cingular when you can't help me with my Cingular acct.?".
Please, if you are a Cingular and/or still ATT Wireless customer, there is nobody forcing you to migrate to Cingular, if you are still on a contract with ATT then you will be on that contract until you decide when to go...not when Cingular says you have to; Cingular reps will disagree, but beleive me when I say I've heard it comming from customers mouths. You have a choice and a right to be heard...make Cingular listen, write them.