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General discussion

Att. Bob Proffitt

Jun 1, 2005 7:21AM PDT

My dear Almighty,

I saw you flapping around in the Graphics Forum and as I said a few weeks ago I am not surprised at all.

By the way I resolved the issue I had with the Logitech diNovo keyboard by cleaning up the registry and it works swimmingly now with the new software SetPoint 2.22.

I have also noticed that some people still fails to provide their system info despite the red warning. And I saw you got upset. Just be a little more patient.

Many compliments.

Lino Lang-Milan

Discussion is locked

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How do you propose?
Jun 1, 2005 7:57AM PDT

We get people to supply the basic information?

I've tried many different English phrases, sentences, jokes, riddles, comments and yet some will take offense like they were paying for support.

Maybe you can help us find the words?

-> About your keyboard. It's a travesty what these vendors have people do to get their products to work.

Bob

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I wish I were a wordsmith
Jun 1, 2005 9:01AM PDT

and help you but I am not up to the task. Moreover American/English is not my native language.

You know what I would do in your place if the trend keeps going ?

I would leave those posts unanswered.

Lino.

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"I would leave those posts unanswered".
Jun 2, 2005 7:00AM PDT

that would defeat the entire purpose of a forum like this.

The admonition Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem, appears to be ignored by a large number of people in this and other CNet Forums.

Mr.Proffitt has a unique way of pointing this out.

I too periodically say that my 'crystal ball' has suddenly become murky, but the language seems to be lost, even to people for whom English is the native language.

To those of us who care, an unanswered post is someone who is in trouble who may/ may not be able to afford the services of a live technican complete with all manner of diagnostic tools.

What do you propose we do with these people?

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Not so unique. Here's what's up.
Jun 2, 2005 7:20AM PDT

Some of my cajoling* is testing what words may cause people to tell the full story. It's also me trying another way of asking the question. Unlike Talky Toaster, I can't ask the same question each time.

Many are already on edge since their machine has already spit at them, stolen their data files or a few hundred dollars and shows no remorse.

I feel for such issues and hope that all members help make a difference for those in need.

-> The forum tip was so widely ignored that I began to wonder if a web server glitch was causing to not show. Many times I would ask if they could see it. Some took offense that I asked if they saw it. Those that did lose it were probably better off seeking paid support. Others answered and a new picture emerged. It wasn't that they didn't see or read it, it was they had this PC and never understood that for one to fix it themselves (with our aid) they would have to know what's in the box. For those this is very new ground and Belarc Advisor can help.

If you hang in there, you might learn something and even fix your PC.

Bob


* = To urge with gentle and repeated appeals, teasing, or flattery; wheedle.

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i like reading your posts.
Jun 2, 2005 8:33AM PDT

it is very frustrating particulalry in V&S where someone writes, ' Hi I think I may have a vcirus, please help'.

david

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By doing what you have been doing, Bob.
Jun 1, 2005 12:30PM PDT

I am sorry, but I sympathize with Robert 100%. People want everything habnded to them on a silver platter. If we were paying a consultant $200/hour for PC help we could expect him to do all the work, but this is a free forum and the users owe the moderators and other users a modicum of respect, which in this case is providing basic information up front.

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Or just write...
Jun 1, 2005 12:35PM PDT

"I have no idea what's in my computer."

-> You'll see responders post about BELARC ADVISOR, AIDA32 and fine tools to help them figure it out.

The number of pleas for help is staggering and shows that support is needed by many. To help lighten the load, just follow the forum tips and hints.

To really get this into gear, pitch in once in a while. It you're wrong, people will not tar and feather you (badly.) And the more that help, the better.

Bob

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as someone who uses the name Sinclair
Jun 2, 2005 12:32PM PDT

to log on, you surely realise that there are many colours in a Spectrum.... Bob is just one Happy

Bob is also 2/3 of SoB Wink but his ''S'' stands for slow silent sense of self support....


take my word for it, he's one of the good guys...


jonah
.

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Tut, I'm away a couple of days, and look what happens,
Jun 3, 2005 8:29AM PDT

Two attacks on our Bob! Happy

There are few people I would trust for straight and correct answers for computer problems. Bob is top of the list.

And as for the forum ''Tip'', I consider myself a patient and considerate person, but even I am getting frustrated by the continuous lack of technical information people give in their search for help. I've only been coming to these forums for a few months. Bob has been helping out here for a lot longer, and has seen this disregarded over and over again. No wonder he tries different approaches.

Mark