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Question

ATI Catalyst is missing a driver--not sure what to do

After booting up, I get the message "ATI Catalyst is missing a driver." I ignored it the first time (yesterday) but when I saw it again, I clicked on the link to a Microsoft error-reporting page, which told me to downlad and install the driver for ATI catalyst. I had no idea what that was, and the link to ATI just brought me to a home page, not the promised instructions to download. I gather from some research that this concerns video, which I haven't had any problems with. I have been having sound problems, but they pre-date this error message. Also, searching these forums leads me to think downloading the driver (even if I could figure out how to) might not be the best idea. Can anyone clue me in, in lay-friendly language? I have an almost 7-yr-old Dell Dimension 9100 desktop running XP (SP3). I allow Windows updates when notified that they're available.

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All Answers

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Answer
Odd

In reply to: ATI Catalyst is missing a driver--not sure what to do

Odd, I've never once seen a message like that, and it strikes me that it might possibly be some kind of malware.

In any event, Catalyst is ATI/AMD's name for their video drivers, so all you need to do is go to the AMD website, download the latest set of drivers for whatever video card you have in your system (at 7 years old, it will likely be the legacy set of drivers), install them, and then if the error keeps appearing I would suspect that either A) it's malware related, or B) your OS install is corrupt.

For that matter, it might not hurt to make sure your system even has some kind of ATI video card/chip in it, it might just have an Intel video chip, in which case my malware suspicion would seem considerably more likely.

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More info please

In reply to: Odd

Thanks. Can you tell me how to make sure my system has an ATI video card/chip? I'm not sure where to look. I'm one of those people who has used a computer for a long time but still doesn't understand how it works (i.e., English major). I probably should just break down and buy a new computer, given the diverse problems I'm having lately. I'm stalling because of the many decisions--desktop vs laptop for example--and dread of trying to recover or transfer files, having to find new programs for new OS, stuff like that.

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ATI Drivers for Dimension 9100

In reply to: More info please

Hi , My name is Harish & I work for the Social Media and Community Team at Dell. ATI Catalyst is the driver for video card. Dimension 9100 normally come with two variants of ATI Cards ( ATI Radeon X850 XT Platinum and ATI Radeon X300 SE ) You could download drivers for the video cards from the dell website from the below link.(Note-Enter the Service Tag to find the drivers for your computer )

http://www.dell.com/support/drivers/uk/en/ukdhs1

Check the below link to know how to find the service tag of your computer.

http://support.euro.dell.com/support/topics/global.aspx/support/kcs/document?c=uk&cs=ukdhs1&docid=267748&doclang=en&l=en&s=dhs

Thank You,
Dell-Harish
Dell Social Media and Communities

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More info

In reply to: ATI Drivers for Dimension 9100

I haven't gotten the message again, and the websites above seem to be for the UK/Europe. I'm still curious to know how to find out who makes my card/chip.

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An English major?

In reply to: More info

he just told you "how to find out who makes my card/chip" - go to the link and enter your service tag number.

If you think you would be more comfortable doing so on a US site use this link instead -
http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection

That service tag number is unique to YOUR DELL COMPUTER and using it points you to the drivers your computer needs without a lot of guess work.

On the other hand if you don't have a Dell and maybe don't even know who assembled the computer components you could download PC Wizard ( http://www.cpuid.com/softwares/pc-wizard.html explains what it is and what it does complete with screenshots and the download links for either the executable installer or the ZIP archive are on the right side of the page just above the member login section and before you ask, you do not need to be a member to get and use it) to provide you all the info.

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Driver Link

In reply to: More info

Hi Helsharmar ,

You can download the drivers directly from the following link.

1. ATI 256MB RADEON X850 XT Platinum Edition

http://downloads.dell.com/video/R118970.EXE


2. ATI Hyper Memory PCI-Express X16 (DVI/VGA/TV out) Radeon X300 SE

http://downloads.dell.com/video/R118968.EXE

Enter the Service tag on the below link to get the details on the graphic card that was shipped with the computer and download the respective drivers accordingly.

http://www.dell.com/support/troubleshooting/us/en/19/ProductSelector

Hope this was helpful

Dell-Harish
Dell Social Media and Communities

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