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General discussion

AT&Ts response when asked about upgrade status

Aug 27, 2013 2:44AM PDT

Below is an excerpt a response from AT&T when asked why my device upgrade went from November, 2013 to April, 2014. You gotta love the reference to section 1.3 of the contract, which basically states that AT&T can change anything, but you're locked in for 2 years.

I have reviewed your account extensively and verified that our records reflect the last time the upgrade status was verified for xxx-xxx-xxxx was on 04/29/13 at 7:29am. On that date your equipment upgrade eligibility date was 11/26/13 (5 months prior to the expiration of your
current contract).

Effective June 9, 2013, the upgrade program was revised to apply a consistent approach for all wireless customers. Customers whose contracts expire March 2014 or later qualify for a standard upgrade discount after 24 months (the Term of the contract). Your contract
expires on 04/25/14.

Section 1.3, titled "Can AT&T Change My Terms And Rates?", of your Wireless Customer Agreement explains the following:

"We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any time."

Discussion is locked

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That's old news
Aug 27, 2013 3:05AM PDT
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Don't forget.....
Aug 27, 2013 9:45AM PDT

.....that early upgrades have never been part of a contract. Upgrade eligibility dates can be changed at will by the carrier. It sucks, but that's the truth. They are not obligated to explain or justify such changes.