Internet Service Providers forum

General discussion


by rajivsingh--2008 / October 8, 2009 10:47 AM PDT

We ordered a new AT&T DSL Service a week ago and it seems like the download speed is not even close to 768 Kb/s as ATT has promised when we ordered the service. The speed's always below 100 kb/s no matter where you download from.
We tried several different sites and particularly Microsoft's download site because we had downloaded the same file before when we had Comcast. The download speed didn't exceed 80kb/s where as the speed use to be over 1000 kb/s when we had comcast from the same Microsoft site and for the same file.
AT&T DSL support representatives aren't helpful to solve this issue at all and now it seems like we have to live with this slow Dial-up like internet which is so embarrassing sometimes.
768 kb/s is just the number to lure people.

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Remember to take note of . . .
by Coryphaeus / October 8, 2009 1:50 PM PDT

small b or capital B.

b = bit
B = Byte (in which there 8 bits)

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it's small b
by rajivsingh--2008 / October 9, 2009 5:25 PM PDT

It's the small b. ISPs always like to use big numbers, so they use small b for bit. If it were capital B, AT&T would have to say 96 KB/s instead of 768 kbps and the number 96 wouldn't be too attractive for them to lure customers.

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All I can say is that;
by ahtoi / October 9, 2009 7:32 PM PDT

I sympathize with you. I am an ex-dsl user.

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by mike171562 / October 20, 2009 7:02 AM PDT

If your DSL provider says you can get 768 then thats what you should be getting. If your modem is syncing up at a slower speed than that, you could have an un-filtered phone in your house or some other line issue make them come out and fix it. Persistence pays off.

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