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Question

Asus x553 black screen

by Sep 26, 2018 6:37AM PDT

hi all,
The above laptop is showing back-screen when booting. It does show the asus logo, then just black, i can however see the mouse cursor. The hard drive appears to be working.

This model has the battery built in.

I can see the bios screen and have changed boot order to try and repair windows but cant see anything to follow prompts etc.

I have removed the HDD and tested in another PC and all seems mechanically sound and i have disconnected the battery to drain any residual power.

Also i could access the bios with F2, but when in there no key inputs would work, until i used a USB keyboard.

Yours scratching head

Discussion is locked

7 Posts
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Answer
It seems to be related to Windows
by Seagate staff Sep 26, 2018 8:46AM PDT

Have you tried to reinstall or restore your version of Windows ? Here you'll find the steps to do so.

Good luck !

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Tried that
by sslk Sep 26, 2018 12:05PM PDT

That was my thought to reinstall, however when trying to boot from cd I can't see anything on screen. Graphics failure?

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Answer
If it's black when booting the W7 DVD
by Forum moderator Sep 26, 2018 12:21PM PDT

I'm going to have to write it's a hardware failure.

Did you check the BIOS is all stock?

Are you sure it came with W7? All the reviews note W8. Why this matters is some models don't support older Windows.

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Windows was installed
by sslk Sep 27, 2018 8:17AM PDT

Thanks for reply,
i have tried to reinstall win 10 but after logo nothing so i'm assuming graphics failure.

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May not be a total loss.
by r. proffitt Forum moderator Sep 27, 2018 8:30AM PDT

Go try a few Linux distros. If you are adventurous the try Android x86 too.

Don't fret about learning Linux or Android. Once those are installed Chrome is Chrome, etc.

Post was last edited on September 27, 2018 8:31 AM PDT

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blank screen
by sslk Sep 27, 2018 9:04AM PDT

But there's no way i can view what needs to be installed? everything after logo is blank, so i wont be able to view how to install?

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Guessing or did it?
by r. proffitt Forum moderator Sep 27, 2018 9:15AM PDT

I've had a few folk tell me such so I say let me try and the Linux boots and shows a screen where Windows didn't. Why does that happen? Either the owner didn't try or my distro was another one.

Second part to why it may work. Linux and Android x86 use a subset of what a GPU does. So even if it's some GPU failure, by not utilizing all of the GPU it may squeak by.

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