Computer Help forum


Asus X502C laptop screen issue

by ntrvrt99 / December 28, 2013 9:11 AM PST

Just tried to boot a brand new asus x502c laptop for the first time, and the screen is black. I had charged it for 6 hours, and it has the green, solid light showing it is fully charged. I don't hear anything after hitting the power button. However, I can BARELY see that it says to choose a language. None of my other family members see this, so it is pretty much black screen. Additionally I've tried brightening the screen (fn+F6) but that isn't doing anything, either. Any suggestions?

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Clarification Request
Why not exchange it?
by R. Proffitt Forum moderator / December 28, 2013 9:31 AM PST

DOA's are usually the easiest to exchange.

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by ntrvrt99 / December 28, 2013 10:22 AM PST
In reply to: Why not exchange it?

I bought it for my grandma and was hoping to just fix it so she could take it home with her tomorrow. We all live at least 3 hrs from each other, but I guess it's sounding like i'll need to exchange it then get it to her somehow.

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There is one idea.
by R. Proffitt Forum moderator / December 28, 2013 11:25 AM PST
In reply to: Thanks

The Generic Reset noted in the CNET Laptop Troubleshooting forum. Power off, battery out, hold power button for 60 seconds, release, retry.

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