Computer Help forum

Question

Asus X502C laptop screen issue

by ntrvrt99 / December 28, 2013 9:11 AM PST

Just tried to boot a brand new asus x502c laptop for the first time, and the screen is black. I had charged it for 6 hours, and it has the green, solid light showing it is fully charged. I don't hear anything after hitting the power button. However, I can BARELY see that it says to choose a language. None of my other family members see this, so it is pretty much black screen. Additionally I've tried brightening the screen (fn+F6) but that isn't doing anything, either. Any suggestions?

Discussion is locked
You are posting a reply to: Asus X502C laptop screen issue
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Asus X502C laptop screen issue
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Why not exchange it?
by R. Proffitt Forum moderator / December 28, 2013 9:31 AM PST

DOA's are usually the easiest to exchange.

Collapse -
Thanks
by ntrvrt99 / December 28, 2013 10:22 AM PST
In reply to: Why not exchange it?

I bought it for my grandma and was hoping to just fix it so she could take it home with her tomorrow. We all live at least 3 hrs from each other, but I guess it's sounding like i'll need to exchange it then get it to her somehow.

Collapse -
There is one idea.
by R. Proffitt Forum moderator / December 28, 2013 11:25 AM PST
In reply to: Thanks

The Generic Reset noted in the CNET Laptop Troubleshooting forum. Power off, battery out, hold power button for 60 seconds, release, retry.
Bob

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?