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Question

Asus X502C laptop screen issue

Just tried to boot a brand new asus x502c laptop for the first time, and the screen is black. I had charged it for 6 hours, and it has the green, solid light showing it is fully charged. I don't hear anything after hitting the power button. However, I can BARELY see that it says to choose a language. None of my other family members see this, so it is pretty much black screen. Additionally I've tried brightening the screen (fn+F6) but that isn't doing anything, either. Any suggestions?

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Clarification Request
Why not exchange it?

In reply to: Asus X502C laptop screen issue

DOA's are usually the easiest to exchange.

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Thanks

In reply to: Why not exchange it?

I bought it for my grandma and was hoping to just fix it so she could take it home with her tomorrow. We all live at least 3 hrs from each other, but I guess it's sounding like i'll need to exchange it then get it to her somehow.

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There is one idea.

In reply to: Thanks

The Generic Reset noted in the CNET Laptop Troubleshooting forum. Power off, battery out, hold power button for 60 seconds, release, retry.
Bob

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