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ASUS will not honour warranty for eee 1000H netbook

by romielittrell / October 8, 2009 3:41 PM PDT

I purchased an ASUS eee 1000H netbook while on holiday in Singapore in Dec. 2008. I live in New Zealand. In July 2009 the plastic plug fixture for the USB port came out when I unplugged a USB connected mouse. The ASUS service centre in Auckland refuses to repair the port under warranty (1 year). The centre in Singapore refuses to accept the netbook for repair if I send it to them. Avoid this company.

This is my first experience with a third rate company such as ASUS, and last. Stick with Lenovo, HP, or HP/Compaq. For 2nd tier companies go with Acer (have an Acer notebook, never had a problem).

P.S. The ASUS netbook keyboard has a horrible design for the right hand special keys.

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Well discussed.
by R. Proffitt Forum moderator / October 14, 2009 4:22 AM PDT

Next time be sure you get an international warranty. Many learn this just like you.

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ASUS doesn't offer an International Warranty
by romielittrell / October 14, 2009 6:54 AM PDT
In reply to: Well discussed.

ASUS in Singapore and Auckland tell me they do not offer an international warranty for the eee 1000H. This is my first and last experience with a third tier vendor. Henceforth I'll stick with tried and true HP, Sony, Lenovo, etc. I've also had problem-free experiences with Acer. I've been buying and using PCs for a while, my first IBM PC had serial number 84, and this is the first time I've encountered a company so poorly managed that they cannot provide an international warrantyu.

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