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Question

Asus Vivobook E200HA Hold Charge Issue

Jul 17, 2019 10:43AM PDT

SUMMARY :
-originally issue was that pc would not charge past 0% plugged in not charging, then i replaced the battery and received the new message:
0% plugged in CHARGING
then, after i did the troubleshooting steps listed out below, pc said battery was fully charged immediately after plugging in ac. shuts off and says battery
is at 0 if unplugged. sometimes stays on for a moment, sometimes immediately shuts off
-when PC now powers on, must be connected to ac first, and displays that battery is fully charged.
-when attempting to power on on battery only, have to tap power button once, it will turn all the way on, but immediately say that battery is very low and to find
a power source
-this makes me have to connect the ac adapter before the pc dies
-when ac is removed, immediately shuts off power.
-when i did the power cycle and had it running on ac adapter only for a moment (while i was hurrying to uninstall the battery drivers),
it immediately died after logging in. I was still able to uninstall after trying again and hurrying.
-my theory is that the battery is actually fully charged, but the pc won't allow it to be read as such for some reason (due to OS or what?) its been updated!
-led light for battery is still flickering from green to orange
-my guess is that it is something to do with circuitry or other software at this point, but whats confusing is the intel processor diagnostic said everything passed.
-whats also confusing is i've already gotten everything up to date including bios and windows updates and drivers have been reinstalled for battery section
in device manager
-since pci express active-state power management ASPM Disabled error appears when i run a battery diagnostic report, i believe it might have something to do with that
-ASUS support told me i've done everything troubleshooting wise they would have had me do before just sending it in
-I've noticed on several other forums, people that got the same ASPM error from their energy report got one response to run the power troubleshooter,
or even a power cycle. after those didn't work, there was no response, what is goin on lol

SPECS :

Asus Vivobook E200HA
Version 10.0.17134 Build 17134
Intel Processor Atom x5 Z8300 CPU@1.44GHz, 1441Mhz , 4 cores 4 logical processors
windows update version 1803
Bios Version 303 for asus model E200HA

Discussion is locked

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Answer
Looks like a 2016 model?
Jul 17, 2019 10:57AM PDT

Try one last thing but consider it may be not be worth the repair cost.
"ASUS VivoBook E200HA-US01-GD Portable 11.6 inch Intel Quad Core 2GB RAM 32GB eMMC Laptop with Windows 10, Aurora Gold" for reference.

I can see that a clean install of Windows or letting W10 update drivers could be a source of pain. Be sure to disable Windows 10's driver update then install drivers from the maker per their instructions.

But first try this old tech procedure. Remove power, unplug the battery then press and hold the power button for 60 seconds. Release, plug in battery, apply power but in YOUR CASE do not power up. Let it sit for 30 or more minutes because in this state the battery will charge up unless there is a hardware fault.

After the wait, power up and there should be some percent in the battery now.

If not do the W10 driver update disable, install the motherboard and such drivers and try again.

If it's failing this machine is usually had for less than the repair cost. In fact my brother and I picked up i3 4GB 320GB HDD Probooks for under 130USD from Groupon. That deal is no more but you can get a much better W10 laptop for under 200 (groupon) today.

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Thank you!
Jul 17, 2019 12:48PM PDT

I followed your instruction for the power cycle, and i have the ac adapter plugged in for about 20 minutes so far. Should I unplug the ac adapter and then turn on after it gets to thirty minutes, or keep ac plugged in? Also, the led light for the battery is flashing orange and green right now on that one light.

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Continued
Jul 17, 2019 1:22PM PDT

I attempted to power it back on without the ac adapter plugged in with no success. So at this point I guess I have to send it in because there is something wrong with the circuitry on the motherboard, or just get a new laptop altogether because you mentioned the repair cost. Still will try to windows update rollback though. How far do you recommend I go back?

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With. Why? It won't have a full charge.
Jul 17, 2019 1:32PM PDT

It's just to test if it got off zero.

If it won't charge in this condition, Windows is not a suspect. You can do as you like but it sounds like a hardware issue now. As to the repair cost I don't see where you shared that. Here in the USA this would be OOW (out of warranty) and most likely they will exchange the motherboard and replace the battery if the battery is not from them.

Example Groupon under 200USD which is far more PC than the unit under discussion?

-> https://www.groupon.com/deals/gg-cm-dell-latitude-3340-13-3-intel-core-i3-1-7ghz-4gb-128gb-ssd-webcam-refurbished?deal_option=f3117613-5b8b-4b5d-bf33-563f744e2b2a

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You've been the best help
Jul 17, 2019 1:50PM PDT

Thanks for taking time out of your day to help me out. I will most likely get a new laptop like the one you recommended! I just can't help my curiosity. With all troubleshooting that has already been done, is it most likely the motherboard?

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There are three parts to get charging and battery
Jul 17, 2019 1:57PM PDT

To work. Charger, motherboard and battery. Just because a charger can run the laptop does not tell us it's good. Why goes back to battery fire times and changes made then.

If it did power up on battery power but claimed it was low immediately then the battery could be duff as new does not tell us it's good. Batteries do have a shelf life with Lithium rechargeable stated as 2 years so check that new battery manufacture date. I see better than 2 years but the maker only warrants a 2 year shelf life. (Source: batteryuniversity.com)

-> I neglected a thing about groupon.com. If it's your first purchase there is a code for some to get their first buy at 20% off. It might be FIRST, FIRST20, SAVE20 or such.

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installed a new battery already, ran intel diagnostic
Jul 17, 2019 2:08PM PDT

I installed a new battery, and tried a different charger at best buy. I also ran the intel processor diagnostic and everything passed. With all that could it still be circuitry on the motherboard? Also ran a full virus scan so its not cause by that. And the laptop has actually changed its behavior since the issue began.

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Odd to think that virus or Windows at play.
Jul 17, 2019 2:42PM PDT

With the usual reset I noted, Windows and any virus has never run so it's strictly hardware in play. It doesn't tell us which but since there are three parts, your changes point to a bad battery or charge circuit on the mainboard.

And yes, it is possible to pass Intel tests and still have battery issues.

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3 Loud Beeps Not on Boot
Jul 17, 2019 4:47PM PDT

Was sitting in class and got three loud beeps randomly, nothing happened after that, but i believe the screen froze for a moment. Can we say anything for sure from that? especially since you narrowed it down to the motherboard charging circuits? I plan on watching a tutorial for testing charging circuits for laptops but I don't want to waste time when I could just replace the motherboard or get a new laptop for the same price and hassle. would love to be able to fix it on my own though.

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You could research 3 beeps.
Jul 17, 2019 5:05PM PDT

I don't see any mention of that till now. No tech I know save Louis Rossmann has fixed that area of any motherboard. And for PCs where they don't supply schematics this means you swap the suspect board and test.

But let's be honest here. With refurb of a much better laptop being less than repair costs I wonder if you think it can be fixed for less than what shops or Asus charges for this disposable by design laptop?

Some folk don't understand that the reason it was 200 bucks new was that it was going to be disposable.