My Nexus 7 front and back separated at the top right corner the power ad volume buttons sank into the back cover. ASUS " create an RNA" failed to accept my information. Calling ASUS Support finally generated a RMA. I sent the unit to the Grapevine, TX repair center. Tracking the RMA through the ASUS RMA web option repeatedly failed. Finally called Support and they could not find the RMA either. Fortunately I had the USPS tracking info. Support found the unit and issued another RMA. I still cannot track the new RMA as their system is being "Upgraded". The unit was delivered to the ASUS Grapevine facility on January 9, 2015. It is January 20, 2015 and I still don't have a clue.as to when or if I will receive my Nexus7 repaired or not.
Last year I had to RMA a unit to ACER. The unit was returned in 10 days in their shipping container and is working flawlessly..
On 29 Oct 2014, I sent my Nexus 7 under warranty for LCD discolouration. After 2 weeks, there is no parts and a replacement unit was requested and subsequently approved.
On 5 Dec, I was told to collect the repaired unit instead of a new unit. The new unit was cancelled after the parts arrived. I declined and made a complaint to ASUS Customer Service for waiting 6 weeks and not honouring its commitment. The ASUS service consultant (Jasmine) verified the details in the computer and escalated the issue.
Till today, I have not received any response via phone or email. I made a call again to ASUS Customer Service. The service consultant (George) clarified that the issue is in the system and will escalate it for a response.
No other details such as expected date to reply or who is in-charge could be provided. It is 11 Dec 2014, and I have not received any response or a replacement unit.

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