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General discussion

ASUS laptop only charges when shut down or asleep

Mar 4, 2018 2:04PM PST

I have an ASUS s500c and it recently started having issues with the battery.
It will randomly stop recognizing the charger and start recognizing it again really fast, and then it displays the message "plugged in, not charging", but when I put it in sleep mode or shut it down the battery charges normally.
I tried reinstalling the drivers and doing a power reset as well as turning it off and on again several times but nothing worked.
Any help is appreciated, thanks.

Discussion is locked

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How old?
Mar 4, 2018 2:27PM PST

At just two years I see a lot of worn batteries. The owners are usually pushing back it's that or the charger. These are the cheap things it can be. You don't want it to be the motherboard.

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2014
Mar 4, 2018 5:07PM PST

It's from 2014 but since it works when its off I thought it wasn't going to be a hardware problem.

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Battery is only a 300 cycle affair
Mar 4, 2018 5:15PM PST

So it's easy to wear one out every few years.

Does BatteryBar (the free one) show the battery's wear level?