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Question

Asus Laptop- Freezing at start- Not able to enter system

by Robi213 / April 9, 2018 9:21 PM PDT

Hello,

I have an Asus laptop, 6 years old with Windows 10. I have an ssd on it. Last week while I was trying to show a video to my roomate, it juste froze and since that time, each time I'm trying to boot it, it's just keep freezing at the startup process (like when you see the Asus logo). I tried to go in the boot set up, wrote a script to do a second copy of my disc but it's still freezing each time that I try to use the "fixing" option with Asus.

Do you have solutions for this, except recovering the computer from a previous date.

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Clarification Request
Why is recovery not an option?
by R. Proffitt Forum moderator / April 9, 2018 9:29 PM PDT

This almost sounds like a failed HDD. Since PCs are not that reliable everyone knows to keep backups of what you can't lose.

That aside, use any other bootable USB/DVD OS to boot and check out the HDD.

I use a few Linux for this. I noted it years ago at http://tips.oncomputers.info/archives2004/0401/2004-Jan-11.htm so for today we use more current versions. No learning Linux required.

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Failed HDD?
by Robi213 / April 10, 2018 5:43 AM PDT

Hello,

I put a brand new SSD on my computer last summer. You mean that the SSD could have failed? I hope not because it will surely change my opinion toward this device. I still have my old HDD.

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SSD Brand and main purpose?
by seagate_surfer Seagate staff / April 10, 2018 7:38 AM PDT
In reply to: Failed HDD?

Hi Robi213 Happy . What is the brand of your SSD? And what is the main purpose of your laptop?

Seagate Technology | Official Forums Team

IronWolf Drives for NAS Applications
SkyHawk Drives for Surveillance Applications
BarraCuda Drives for PC and Gaming

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SSD Brand and main purpose?
by Robi213 / April 10, 2018 9:25 PM PDT

Hello seagate_surfer,

The brand of the SSD is ADATA. I have the SU800 model (512 GB). I use my computer only for school (using primarily Office).
Thanks

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Try the old HDD.
by R. Proffitt Forum moderator / April 10, 2018 8:07 AM PDT
In reply to: Failed HDD?

SSDs can fail just like HDDs. I am running into folk that thought SSD meant no more failures. Nope, same problems exist about a corrupted OS to hardware failures. I had one SSD fail a few years back. Sadly it was a total failure. It didn't change my mind about SSDs at all since I deal with hundreds of PCs a month.

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Clarification Request
Recovery not working-Not able to do anything in Safe mode
by Robi213 / April 11, 2018 8:16 PM PDT

Hello,

I tried to do a recovery of my drive by selecting a date of recovery. I did that and it said that everything worked and I just had to restart my computer. However, when I restarted my laptop, it froze again. Then I tried and I was able to enter in the computer with the Safe mode. Unfortunately, I'm not good enough in informatics to know what I have to do now with the Safe mode and how I can solve my "restarting" problem.

Can someone help me with this please?

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Re: recovery
by Kees_B Forum moderator / April 12, 2018 12:32 AM PDT

Can you explain how you can do a recovery if in your first post you state it's freezing and you can't enter the system.
Please tell the whole story as detailed as possible.

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Re: recovery
by Robi213 / April 12, 2018 4:07 AM PDT
In reply to: Re: recovery

Hello Kees,

Here is the story:

Last week, while I was on facebook, I saw a video and took my laptop and showed it to my roomate. At the same time, the screen froze. I closed my computer with the power button and restarted it with it. While it was starting I saw the cursor under the Asus sign freezing. I closed again the laptop using the power button and press again on it to start it. Then it showed a "preparing for diagnostic" under the Asus sign and the cursor while starting. It lead me to a blue page where I had the option "restart" or "advanced options". I chose the first time to go in the "restart options" and tried to start it in "safe mode". It just leaded me to a blue page where it said that I just couldn't restart the computer that way. Then I chose to go into the advanced options since choosing the restart options would just lead me to the same freezing pattern again. I went into the boot options to see if I could check anything there, then I went in the "command tool" where I asked my laptop to do a copy of my drive which seemed to work (my laptop wrote that it was completed). I did the whole process of restarting the laptop again and it froze again. After closing and starting the computer it lead me again to the blue screen. I went into the advanced options and clicked on "recovery". It did the recovery and wrote that it worked and that I only needed to restart the computer, which I did. Unfortunately, it froze again. I closed again the computer with the power button and started it again. I went to the same blue page, went into the advanced options and chose to try again the "restart options". I was finally able to restart it in safe mode and went into the system.
That's where I am now.

Thanks for the help!

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Re: recovery
by Kees_B Forum moderator / April 12, 2018 4:55 AM PDT
In reply to: Re: recovery

- In the command prompt you copied a drive. That unclear, mostly because you can't really copy a drive (at most all files in a partition) and you don't tell the destination. What exactly did you copy to what?
- In the advanced options in https://www.lifewire.com/advanced-startup-options-2625805 I don't see "recovery'. I see "system restore" (that needs a date indeed) and "system image recovery". Which of the 2 did you do?

It might be time now to use "reset your PC", as shown in the link.

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Re: recovery
by Robi213 / April 12, 2018 12:24 PM PDT
In reply to: Re: recovery

Hello,

I know that we can't copy a drive haha. I copied the files on the "C" drive which is Windows. Then I went trough the "system image recovery" process (which worked but I still can't enter into my computer except using the safe mode).

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Re: system image recovery
by Kees_B Forum moderator / April 12, 2018 1:25 PM PDT
In reply to: Re: recovery

That's strange. A system is an exact copy of the system as it was when it was made, so - if there are no hardware issues - it should work exactly the same. When did you make it?
The logical conclusion, of course, is that there are hardware issues.

And, by the way, where did you copy the files on the c:-drive to? All files? Or not all? As far as I know copying all is impossible, because some files, like the swapfile and your registry are in use.

Now, while in Safe Mode, run a chkdsk on the SSD. Ad Bob suggested above, it begins to look like it failed.

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Re: system image recovery
by Robi213 / April 12, 2018 7:24 PM PDT
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Clarification Request
Does it freeze before you go can get into the BIOS Setup?
by hindlepeter / April 12, 2018 4:14 AM PDT

Hi,

To enter the BIOS press down the F2 key and then power up the laptop.

If you cannot get into the BIOS Settings it is probably a BIOS problem.

If you can get into the BIOS then check the Boot Order and make the SSD the first boot device. Also check the SATA setting AHCI is best but it may have been on ATA when the OS was loaded, Also check date settings. Any of these being different from what it was when the OS was installed can stop the boot process along the line.

You can also get a mate to make a Win 10 Repair Disk Depending on the version of Win 10 installed; either 32bit or 64bit.

Put the Win 10 repair Disk in the DVD Drive the press either while F12 or esc key (depending on your model laptop) then power up the laptop. This should allow you to choose the DVD Drive for a onetime boot and have the Win 10 Repair Disk in the drive. You may be able to repair the installation.

Answers to ability to boot into BIOS help trouble shoot your problem.

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RE:Does it freeze before you go can get into the BIOS Setup?
by Robi213 / April 14, 2018 9:38 PM PDT

Hello,

I just tried to reinstall Windows and it froze in the process again! Do you have an idea of what I can do now?

Thank you

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