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Asus laptop can not connect to samsung Tv via HDMI

by DanaeGeo / January 10, 2018 7:06 AM PST

I just bought a new Asus laptop and when I tried to connect it to my samsung tv via HDMI, it said that resolution is not supported and to change it at the output device.
However, both my roommates connect their laptops to the same tv using the same hdmi cable with no problem (DELL and HP laptops) and they both have windows 10 and a resolution set to 1080p.
I tried setting the resolution of the display to every other (lower) resolution and it gives me the same message with every one of them. What else could I possibly try to fix this issue?
Thank you!

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All Answers

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Re: resolution
by Kees_B Forum moderator / January 10, 2018 7:16 AM PST

Resolutions are 2-dimensional (horizontal and vertical). Just 1080p is not a resolution.

- What's the native resolution of your laptop and what other resolutions did you try?
- What's the resolution of the TV?
- Did you try Asus customer service or the after sales service of the shop. If you take it to the shop do they manage to connect it to their TV screen or to a monitor with the same resolution as your TV?

If you can't get it working, see if you can make it a warranty case or return this laptop.

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Re: resolution
by DanaeGeo / January 10, 2018 7:46 AM PST
In reply to: Re: resolution

Hello Kees

Thank you for your answer.

I meant 1920 x 1080 resolution. I am sorry! This is the native resolution of my laptop and my roommates laptops as well (that can be connected to the same samsung tv.). I tried every other resolution option is there but the same messages comes out

The resolution of the TV is 1366 x 768.

I bought it online so I will try the asus customer suppoert to see what its their take on this issue

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Are you trying to MIRROR your display?
by R. Proffitt Forum moderator / January 10, 2018 9:24 AM PST
In reply to: Re: resolution

Don't. Just extend the desktop so you can set a custom resolution for that display.

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