Computer Help forum

Question

Asus laptop can not connect to samsung Tv via HDMI

by DanaeGeo / January 10, 2018 7:06 AM PST

Hello!
I just bought a new Asus laptop and when I tried to connect it to my samsung tv via HDMI, it said that resolution is not supported and to change it at the output device.
However, both my roommates connect their laptops to the same tv using the same hdmi cable with no problem (DELL and HP laptops) and they both have windows 10 and a resolution set to 1080p.
I tried setting the resolution of the display to every other (lower) resolution and it gives me the same message with every one of them. What else could I possibly try to fix this issue?
Thank you!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Asus laptop can not connect to samsung Tv via HDMI
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Asus laptop can not connect to samsung Tv via HDMI
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Re: resolution
by Kees_B Forum moderator / January 10, 2018 7:16 AM PST

Resolutions are 2-dimensional (horizontal and vertical). Just 1080p is not a resolution.

- What's the native resolution of your laptop and what other resolutions did you try?
- What's the resolution of the TV?
- Did you try Asus customer service or the after sales service of the shop. If you take it to the shop do they manage to connect it to their TV screen or to a monitor with the same resolution as your TV?

If you can't get it working, see if you can make it a warranty case or return this laptop.

Collapse -
Re: resolution
by DanaeGeo / January 10, 2018 7:46 AM PST
In reply to: Re: resolution

Hello Kees

Thank you for your answer.

I meant 1920 x 1080 resolution. I am sorry! This is the native resolution of my laptop and my roommates laptops as well (that can be connected to the same samsung tv.). I tried every other resolution option is there but the same messages comes out

The resolution of the TV is 1366 x 768.

I bought it online so I will try the asus customer suppoert to see what its their take on this issue

Collapse -
Are you trying to MIRROR your display?
by R. Proffitt Forum moderator / January 10, 2018 9:24 AM PST
In reply to: Re: resolution

Don't. Just extend the desktop so you can set a custom resolution for that display.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.