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Question

ASUS FX550J has power but won't respond at all!

Jul 27, 2016 1:32AM PDT

My ASUS FX550J is on (the LED by the lightbulb is on and I can slightly hear the laptop) but my screen is black and it won't respond to the power button. I don't know what the implications are of just taking the battery out while it's on! Please help me to get it working again! It is only 6 months old

Thanks

Discussion is locked

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Clarification Request
Did you try HOLDING DOWN THE POWER BUTTON?
Jul 27, 2016 9:32AM PDT
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Answer
Re: laptop won't respond
Jul 27, 2016 1:35AM PDT

That's a typical warranty issue. Back to shop or call Asus support.