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ASUS E616A3 1.12 - Causes PC To FREEZE On Reboot

by stormcrow14 / September 6, 2008 7:46 AM PDT

I have an IBM compatable PC running Windows XP Home Edition. It has a 1.8GHZ processor. Hardware and computer is fairly basic. I ran into my problem as I was installing my Sierra AirCard 881u and AT&T software for wireless internet access and then downloading my windows updates (going from service pack 2 to pack 3 and others) and driver updates (for video/display driver). I believe my ASUS Internal DVD Drive is causing a problem or maybe some BIOS settings could be causing PC to freeze.
What happens is when software or updates that say "You must now restart your computer for the changes to take effect," my computer freezes during the BIOS reboot (before starting up windows). This happened first when I installed my AT&T software and rebooted. I had to power down and power back up and it started just fine. Whenever I am asked to restart for updates, BAM, freezes up in the same spot with the same message.


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So tell more about
by R. Proffitt Forum moderator / September 6, 2008 8:21 AM PDT

The motherboard drivers and if the BIOS is the latest. I find these, when never installed to cause lockups.

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Reply --->
by stormcrow14 / September 7, 2008 12:57 AM PDT
In reply to: So tell more about

Yes, a friend suggested to me that I should go to my computer manufacturers website and download the latest updates for like the bios and any drivers (which I already updated through windows). So when I go to the website (Micro-Star International) it has an auto detection and install process to go through, kind of like windows update. I am doing this process. I have to allow it to install software. And it says that "MSI wants to install (this software)." I click OK, Install - Then all of a sudden - REBOOT - My computer reboots itself on its own.

When Windows comes up, it says "Windows has just recovered from a critical error." They wanted me to do the report it to microsoft thing, so I did and it offered suggestions. Said I got a "blue screen error." I am aware of the blue screen of death, although I did not actually see a blue screen, mine just rebooted, but it said I got one. Of course it suggests like restore computer to it's original state. blah blah.

What I think I am going to do is format and restore the thing. I really haven't added anything to it. Just my internet software and downloading Windows updates. But when I do it this time, I am going to do the BIOS and Micro Star site FIRST (and add them to my trusted sites like I did Windows Update), then proceed with other updates. I mean, I am trying to fix a problem and I get another problem. This sucks. And this computer is NEW! I can't believe it.

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"which I already updated through windows"
by R. Proffitt Forum moderator / September 7, 2008 2:18 AM PDT
In reply to: Reply --->

That's bad. Real bad. Microsoft does not make PCs yet so they are not the place for drivers. Talk to your friend some more about how to install Windows proper. Until it's done proper I expect hangs and reboots.

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Freezes...for how long ? How is the BIOS set for
by VAPCMD / September 6, 2008 9:16 AM PDT

that device ? How is that device jumpered....and what else is on the cable ?


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Second Reply
by stormcrow14 / September 7, 2008 1:15 AM PDT

See First Reply and...

The drive is an ASUS E616A3 version 1.12 which is supposed to be a CD/DVD INTERNAL Drive. It came with the PC pre-installed.

I haven't opened the computer yet because it's new and I haven't had anything to add, till now. After I restore my system, I am going to open it up and install a card of USB ports that I need for the computer. Then I am going to try to go through the updates. The problems started after I installed software that asked me to reboot my computer and when I said yes and it rebooted, it LOCKS up. That is when it happenes. So I think it has something to do with the BIOS. But since my PC Manufacturer's website was clashing with windows, I dunno. Maybe it was because I didn't list it as a TRUSTED site or I should have updated from Micro Star International BEFORE doing my Windows updates. I just don't know. But I know after this error, I need to start from scratch because ain't no telling what the hell is corrupted on there now.

I am just glad I ain't got a lot of stuff on there. I mean, the damn thing is almost brand NEW. But it is my luck whenever, I try to update and have a decent computer, something is there to go wrong.

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My Computer Specifications
by stormcrow14 / September 7, 2008 2:07 AM PDT
In reply to: Second Reply
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My Computer Specifications (Continued)
by stormcrow14 / September 7, 2008 2:37 AM PDT
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