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Question

ASUS Desktops, MD32AD, Brand new-WON'T LOAD WIn.7 Propertly

Feb 6, 2015 12:42AM PST

Hope some of you can help. I have bought 2 identical "ASUS" desktops at Staples (FL.) within about 10 days. I had to return the 1st for a refund. 2nd doing the same: won't load Win.7, & won't run. ASUS 24/7 staff (outsourced) can't help. 3 different ASUS techs unable to get it to work...spent several hours on the phone between the 2 desktops. Both end up with a multi-colored blue background with "ASUS" logo and a white box in the center of the screen that allows the operator to change sound, keyboard strikes, contrast, etc. but (both) don't allow movement to another screen; the lower-right "Next" box is inactive. Using F2, F9, or the delete key in conjunction with the power button move to a different set-up screen, but invariably leads back to the dead-end (stated above). Seems like faulty software- maybe just the M32AD-R14 model. Seems like there should be a solution available.

Discussion is locked

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Answer
Could be true.
Feb 6, 2015 12:48AM PST

I see this model comes with Windows 8.1 so I would be guessing if you know all the hops and tricks needed to get Windows 7 on today's gear.

Why not try 8.1 and install Classic Shell if the Metro is a turn off?
Bob

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Thanks, Bob- I'll pose that idea to the Staples staff...I
Feb 6, 2015 1:44AM PST

as soon as I finish boxing it up and return it. A good word for Staples- they've cooperated fully so far. BTW, I just got off the phone with another ASUS tech (my 4th)...same result...they don't know what to do, and suggest I take it back. I recommend all be wary of ASUS desktops for now. Thanks again!

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This issue is true for many Windows 8.1 machines. Why ....
Feb 6, 2015 2:07AM PST

Why this is, is on the web. From no drivers to having to turn off EFI and enabling CSM in the BIOS (these acronyms and terms can change with each maker.)

If you want Windows 7, then get a machine that comes with it. That is, installing Windows has become a little harder than before as not only must you be skilled at the BIOS settings, finding drivers but some machines mandate we install helper apps. That last item can really wipe out folk that don't install Windows all the time.
Bob

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Answer
If these computer operate ok with win8 then...
Feb 6, 2015 2:09AM PST

obviously there's nothing wrong with them. Couple questions; what your objective with installing win7 and where did you get win7? Is it OEM or upgrade(retail)?