Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

ASUS Desktop Windows 7 HD Disabled in BIOS

Jul 8, 2012 11:20AM PDT

Trying to help my son fix his computer an ASUS Desktop running windows7. The PC crashed while playing a video game. Seems to restart as usual but then it freeze just before getting to desktop and a popup window shows up with an ERROR "Memory can not be read" it will not recognize any drivers I wanted to try to use the recovery Cd and change the boot drive to CD ROM but all drivers in BIOS are disabled,in brackets with no option to enable
I'm lost..... this pc is just over a year old I'm not an expert not a clue as to what else to try.
Any help would really be appreciated.

Discussion is locked

- Collapse -
Clarification Request
Heat stress and gaming
Jul 9, 2012 2:37AM PDT

A true ram error will cause this issue if not corrected. It maybe the result of "heat stress" on basic or low-level quality if pushed too hard. It appeats that maybe the case, but you need to verify. With power-OFF remove or swap around the ram sticks in the PC and se if that helps or clean the innards of the PC as well. T^his overall should or point what maybe the problem. Being 1yr. old if used for gaming intensity you reached a point where something has to give. Prolonged gaming in a heat stressed enviroment finds the weakest link and causes problems. If ram stick has gone bad, replace with saimilar. But also check into better cooling plus that cleaning I've mentioned, its too important to overlook. Check all that out and come back with results.


tada -----Willy Happy

- Collapse -
ASUS Desktop Windows 7 HD Disabled i
Jul 9, 2012 10:55AM PDT

Thank you. I will try what you suggested on Wednesday and will post result

- Collapse -
ASUS Desktop Windows 7 HD Disabled in BIOS
Jul 11, 2012 12:01AM PDT

Did what you suggested, but no change ;-(
I took screens snapshots,is there a way for me to upload to this forum giving hopefully more info on what ever is going on? Don't see an upload option Thank you

- Collapse -
Snapshot of pc ASUS Desktop Windows 7 HD Disabled in BIOS by
Jul 11, 2012 12:23AM PDT
- Collapse -
I don't see the HD disabled.
Jul 11, 2012 12:39AM PDT
- Collapse -
Some checking
Jul 11, 2012 3:23AM PDT

The HD ia actually found but appears the PC won't boot because it can't find it. After I did some googling, it appears the Asus maybe the root of this. It just maybe more a mtrbd. port issue as it got hit in some way or another. The controller itself could be faulted as it may succumb to heat stress as i stated before. You could reset the HD cables and se if that works or try yet another SATA port and check results. I would for now try just booting from the DVD drive, make that the 1st boot device, actually swap ports, disconnect the HD for now. If it works or boots with a "bootable disc", then we know the port is OK and it wants to work, overall. Attach HD at SATA 3, where to swapped from DVD but make the HD the 1st boot device and see if works. It should take longer though to see it errors boots at all or this errors.

here is some info on that error:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/primary-hard-disk-error/b92d1bb2-0fd1-4247-a7e6-14d313a3c25f

If nothing seems to correct the problem, then it looks more like a mtrbd. problem due to faulty SATA ports ot it's chip.

tada -----Willy Shocked