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Asus after-sales Service - Beware potential buyers

by agnostosgnostos / November 19, 2006 8:08 AM PST

Rating 2 - Stylish, light but it does not work for long and the service even for V.I.P. members is pathetic.

Part 1 - Short Briefing: I had had the misfortune to purchase an Asus W3J. It worked fine for about five months and then suddenly it started having serious problems that even the Asus technicians cannot still fix, although Asus denies at the same time my right to be given a new one, despite the fact I was foolish enough to purchase apart from he laptop the "Asus Advantage Programme", i.e., a programme that it seems that offers too many disadvantages.

Part 2 - The pure facts: As an attorney I took care from the very start that my communication with the "prestigious" Asus company was made in written form. so it is interesting for anybody considering to purchase a laptop like W3J, S6F, VX1, W7, A6 or any kind of Asus motherboards or generally hardware to know how do they react and assist their so-called V.I.P. customers like myself! Please keep your laughs until the very end!

Part 3 - The Worldwide Service Asus boasts that "no matter where you go asus accompanies you all the way" --- ha,ha! I have NOT left from Europe, but they are incapable of doing anything for a whole MONTH. If this is the best they can do for their euphimistically called V.I.P. customers, imangine what do they do for others!

Part 4 - The Asus Politeness. Please note that Asus employees were kind enough to change my personal password in order not to be able any more to send them letters they are obliged to answer through their V.I.P. service but luckily for them I found a way around it to access again the Asus V.I.P. area and make comments)

Part 5 - The Hard Core: The Communication with Asus or "So far So Good"! They promise and promise that "we will fix it soon" but nothing happens! Dealing with this people is a culture shock!

(P.S.I finally decided not to attach the e-mails I had with Asus because it would make the review overtly long but the communication is readily available for anyone interested!)

It is true that there are not many good laptop companies around that my experience shows that Asus should be avoided, especially if one is a professional or needs his laptop for any kind of serious business.

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