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Resolved Question

Astromenda

Sep 26, 2014 7:29PM PDT

I am devastated by this hijacker....Two installed themselves on my computer when I was updating CCleaner and I did not give permission.I got rid of one of them, I think, but cannot make the removal directions work for Astromenda. I got as far as uninstalling the program. Am home sick and need help. Can anyone suggest a phone tech who could walk me through it?

Miki
Windows 7 Home
Internet Explorer 11

Discussion is locked

michhala has chosen the best answer to their question. View answer
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Digger -- when you have the time
Sep 27, 2014 8:53AM PDT

Would you post an image of your CCleaner showing the items you have checked off. Thank you so much.

Miki

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Miki.
Sep 27, 2014 7:57AM PDT

Have you rebooted your PC since applying Diggers Fix?
Just to make sure it doesn't recur.

Dafydd.

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PS. Here's Carol's post.
Sep 27, 2014 8:18AM PDT
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Dafydd -- Yes....
Sep 27, 2014 8:22AM PDT

...I did reboot and Digger's fix worked well.....as a matter of fact I have not seen the Astromenda spitting out ads and popups like bullets on the IE desktop for several hours. I did not do anything further than removing it from Programs and Features and Internet Options/Tools. I will hold my breath for a day or two and hope it stays that way.

An unwanted Advanced Elite accompanied Astromenda and acted up a few days on my AOL desktop and then disappeared right after I removed it from Programs and Features.

Miki

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P.S
Sep 27, 2014 7:28AM PDT

I don't remember if I if I had a choice of installations, I'm sure I would use "Custom" and be sure to look everything over...

Digger

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Answer
Sorry but
Sep 27, 2014 9:10AM PDT
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(NT) thank you.
Sep 27, 2014 12:25PM PDT