Phones forum


assurance wireless

by csibbio / July 9, 2012 1:40 AM PDT

I am a disabled person who reeived an assurance wireless cell phone. as much as i appreicated this, there rules are strange. you receive 500 free minutes a month and then they tell you can purchurse more minutes. I purchaed 250 more minutes and rain out and put more money on the phone and was told i could only add minutes once a month. this is not mentioned on their aids on TV or anywhere else. I have important calls to make. I am told to pay 10 cents a minute. They are dealing with poor people. I was lucky enough to add $10 for more minutes. They will only accept $20.00
be get what you pay for.!!!

Discussion is locked
You are posting a reply to: assurance wireless
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: assurance wireless
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Sorry to hear that
by Pepe7 / July 9, 2012 1:59 AM PDT
In reply to: assurance wireless

Truth be told though, it's all on their web site, but is written in an unclear manner. Their plans are generally confusing if you aren't used to such strict top off rules. It sounds like you may want to choose another plan. Of course any free plan will generally have several stipulations, which is clearly what you have run into. See link:

If you are using more minutes, you may want to compare with simply switch to a prepaid provider. AFAIK Assurance uses Virgin Mobile service anyway (=Sprint network), which has pretty good rates overall. YMMV.

Collapse -
Assurance Wireless
by famousewriter / January 6, 2014 10:12 AM PST
In reply to: assurance wireless

Understanding any kind of phone policy can be a little confusing. Each cell phone provider has slightly different rules and regulations. As far as I know Assurance only give 250 free minutes a month and if that runs out, you have the option of purchasing more time. These free government cell phone do not give you a lot of time, and it is important to keep track of your time, or you can run out very quickly. Read this article, How to Make Monthly Minutes Last Longer.
Hopefully this will help.

Good Luck,


Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.